KENISHA DONALD
Berwyn
Summary
Strategic operations and planning professional with experience supporting airline operations, coordinating cross-functional initiatives, developing planning tools and reports, and communicating with leadership teams. Proven ability to manage ambiguous projects, facilitate alignment across departments, and deliver insight-driven support that enhances operational effectiveness, network design decisions, and organizational performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Southwest Airlines
07.2025 - Current
- Collaborate with airport operations, ground teams, and leadership to support daily network operations and mitigate service disruptions.
- Coordinate real-time solutions during irregular operations (IROPs), balancing customer impact with operational priorities.
- Prepare operational updates, communicate risks, and ensure alignment between frontline operations and leadership direction.
- Ensure strict compliance with FAA, TSA, and Southwest safety standards while maintaining customer experience excellence.
- Navigate complex, fast-paced, and ambiguous situations while managing multiple priorities simultaneously.
Real Estate Broker / Managing Broker
EXP Realty
11.2017 - 06.2025
- Led strategic planning for high-value transactions by analyzing market trends, forecasting demand, and advising stakeholders on investment decisions.
- Coordinated complex, multi-party initiatives involving lenders, legal teams, inspectors, and clients, ensuring timely governance and issue resolution.
- Created performance reports, executive-level summaries, and client presentations to support business planning and portfolio management.
- Managed multiple concurrent projects while maintaining regulatory compliance, risk controls, and quality standards.
Operation Mechanic
Nicor Gas
03.2022 - 02.2023
- Conducted infrastructure inspections and scheduled maintenance activities, supporting long-term operational planning and system reliability.
- Analyzed operational data to identify risks, trends, and improvement opportunities.
- Developed documentation and reports used to track performance, compliance, and project status across teams.
Operational Apprentice
People Gas Light & Coke Co.
07.2017 - 03.2022
- Supported cross-departmental planning initiatives including safety inspections, field operations scheduling, and resource allocation.
- Coordinated logistics, tools, and materials across multiple teams to ensure project readiness and execution.
- Partnered with engineering, safety, and field leadership to improve processes and identify operational dependencies.
Education
High School Diploma -
Fenton High School
Bensenville, ILSkills
- Strategic & Operational Planning
- Cross-Functional Project Coordination
- Executive & Stakeholder Communications
- Network Planning & Schedule Support
- Analytical Reporting & Tool Development
- Governance & Initiative Tracking
- Process Improvement & Risk Identification
- Presentation Development & Facilitation
Certification
- Managing Real Estate Broker
- Real Estate Broker
Timeline
Customer Service Agent
Southwest Airlines
07.2025 - Current
Operation Mechanic
Nicor Gas
03.2022 - 02.2023
Real Estate Broker / Managing Broker
EXP Realty
11.2017 - 06.2025
Operational Apprentice
People Gas Light & Coke Co.
07.2017 - 03.2022
High School Diploma -
Fenton High School