Kenia Jimenez
Chicago
Overview
16
16
years of professional experience
Work History
Quality Control Assistant
Marketing Card Technology
Downers Grove
03.2022 - Current
- Analyzed issues and recommended corrective actions to improve final results.
- Investigated customer complaints regarding product defects or discrepancies.
- Conducted tests on product samples and recorded results.
- Calibrated, validated or maintained laboratory equipment.
- Recorded and documented results of product inspections in company database.
- Provided feedback to manufacturing teams regarding quality control issues identified during inspections.
- Assisted with maintaining quality control standards by inspecting products for defects.
Costumer Service/ Cashier
Food Market La Chiquita
Chicago
06.2015 - 08.2016
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Trained new cashiers in POS system operation, customer service protocols, and store policies.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
- Maintained work area and kept cash drawer organized.
- Resolved customer complaints and issues, ensuring satisfaction and maintaining store reputation.
- Answered phone calls to assist customers with questions and orders.
- Answered customer questions and provided store information.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
Cashier
Archer BP
Chicago
08.2012 - 09.2013
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Verified customer age requirement for alcohol or tobacco purchases.
- Followed company security procedures for handling large sums of money.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Resolved customer complaints professionally in accordance with company policy.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed customer payments quickly and returned exact change and receipts.
Receptionist/Head Cashier
Magic Car Wash
Chicago
03.2011 - 06.2012
- Greeted customers, answered general questions and directed to appropriate locations.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Assisted with onboarding of new employees by providing orientation information and support.
- Monitored office supplies inventory and placed orders when necessary.
Cashier
Cermak Fresh Market
Chicago
06.2009 - 10.2009
- Accepted cash and credit card payments, issued receipts and provided change.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Answered customer inquiries regarding store policies and procedures.
- Answered phone calls to assist customers with questions and orders.
- Assisted customers over the phone regarding store operations, product information and order placement.
Education
Some College (No Degree) -
Harold Washington College
Chicago, IL01-2012
High School Diploma -
Farragut Career Academy
Chicago, IL06-2009
Skills
- Quality control and product inspection
- Laboratory equipment maintenance
- Customer complaint resolution
- Team collaboration
- Bilingual customer assistance
- Cultural sensitivity in communication
- Reliability and punctuality
- Professional demeanor
- Willingness to learn and accept feedback
- Cash management and refunds
- Money handling and counting
- Inventory restocking at checkout
- Organized checkout area maintenance
- Efficient line management and customer greeting
- Basic math skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Summary
Bilingual and dependable professional with a strong foundation in both customer service and administrative support, transitioning into a receptionist role. Over 3 years of experience as a Quality Control Assistant, with a sharp eye for detail, excellent organization, and effective communication across teams. Previously worked in multiple cashier roles, developing strong interpersonal skills, patience, and the ability to handle fast-paced environments. Ready to combine technical accuracy with a warm, welcoming presence to deliver outstanding front desk service.
Timeline
Quality Control Assistant
Marketing Card Technology
03.2022 - Current
Costumer Service/ Cashier
Food Market La Chiquita
06.2015 - 08.2016
Cashier
Archer BP
08.2012 - 09.2013
Receptionist/Head Cashier
Magic Car Wash
03.2011 - 06.2012
Cashier
Cermak Fresh Market
06.2009 - 10.2009
Some College (No Degree) -
Harold Washington College
High School Diploma -
Farragut Career Academy
Similar Profiles
Raven WellsRaven Wells
Shipping Clerk at PLI Card Marketing SolutionsShipping Clerk at PLI Card Marketing Solutions
Jannet ChavezJannet Chavez
Machine Operator/Assembler at Harvard Card Systems/PLI Marketing SolutionsMachine Operator/Assembler at Harvard Card Systems/PLI Marketing Solutions
Destinee ToiloloDestinee Toilolo
Project Coordinator II at PLI Card Marketing SolutionsProject Coordinator II at PLI Card Marketing Solutions
Tiffany WoodTiffany Wood
HUMAN RESOURCE SPECIALIST EMPLOYEE/LABOR RELATIONS at Department of Veteran AffairsHUMAN RESOURCE SPECIALIST EMPLOYEE/LABOR RELATIONS at Department of Veteran Affairs
Scott MidgettScott Midgett
Assistant Coach: Jumps at DePaul UniversityAssistant Coach: Jumps at DePaul University