Kendyll Dunaway
Shelbyville
Summary
Highly organized professional with experience in office setting and building relationships seeking full-time position that offers organizational support utilizing interpersonal skills, time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Accounting Customer Support Advisor
Software Solutions Integrated
08.2023 - Current
- Improved customer satisfaction by resolving complex issues and providing exceptional service.
- Streamlined support processes for increased efficiency and reduced response times.
- Developed comprehensive product knowledge, leading to improved support quality and faster resolution times.
- Collaborated with cross-functional teams to address recurring customer concerns, resulting in process improvements.
- Reduced escalations by proactively addressing customers' needs and providing thorough solutions.
- Upheld company policies while advocating for customers' best interests, fostering trust between clients and the organization.
- Demonstrated adaptability by quickly learning new software tools and technologies, allowing for seamless transitions between various support systems.
HR Administrator
IHI Turbo America
09.2021 - 08.2022
- Updated HR database with new employee information, changes in benefits, and other details.
- Prepared new hire letters, employee contracts, and corporate policies.
- Managed benefits enrollment by answering questions and aiding employees with login details.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Partnered with department managers to identify staffing needs and develop effective recruiting strategies.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
Sales Associate
Triple B Homecenter
01.2018 - 07.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
Education
Bachelor of Science - Agricultural And Consumer Economics
University of Illinois
Champaign-Urbana, IL05.2023
High School Diploma -
Shelbyville High School
Shelbyville05.2018
Skills
- Strong knowledge of MS Office Suite (Word, Excel, PowerPoint)
- Strong analytical skills, critical thinking and problem solving
- Strong working knowledge in accounting principles and practices
- Excellent communication and interpersonal skills
- Strong organizational skills
- Strong time management skills and ability to work individually
- Ability to work under pressure
Hobbies/Interests
- Equine
- Rodeo
- Western Aesthetic
- Outdoors/Nature
Timeline
Accounting Customer Support Advisor
Software Solutions Integrated
08.2023 - Current
HR Administrator
IHI Turbo America
09.2021 - 08.2022
Sales Associate
Triple B Homecenter
01.2018 - 07.2020
Bachelor of Science - Agricultural And Consumer Economics
University of Illinois
High School Diploma -
Shelbyville High School
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