Kendrick Dunyon
Plainfield
Summary
Results-driven customer experience and retail professional with expertise in client relationship building and team training. Proven ability to enhance customer satisfaction and drive sales through effective retail strategies. Eager to transition into the maintenance field to acquire valuable trade skills and contribute to operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Costco Brand Promoter
Next Door & Window
Burr Ridge
05.2024 - Current
- Identified Costco members' window and door replacement needs through a 7-step script, building trust to schedule free in-home consultations with sales team.
- Met and exceeded appointments per hour goals, maximizing effective use of working hours.
- Worked inside Costco warehouses all across Chicagoland, engaging members as they shopped to inquire if they had window or door replacement needs
- Assisted in hands on training with new Brand Promoters on company standards and practices, and how to effectively use the script to set appointments.
- Utilized Salesforce to accurately and efficiently create customer records and schedule their appointments.
- Coordinated transportation and setup of Costco Road Show displays (valued at approx. $6,000), ensuring careful handling for effective customer demonstrations.
Call Center Agent
Centah
Great Bend
03.2022 - 05.2024
- Managed high volume of inbound and outbound calls, achieving daily and weekly appointment-setting KPI goals.
- Handled customer inquiries through phone communications regarding the call center's primary client, Leafguard Gutters.
- Provided fast, friendly, and knowledgeable service for routine inquiries and resolved service complaints.
- Monitored call quality to ensure compliance with company standards and enhance customer experience.
- Maintained strong call control and quickly worked through scripts to address problems.
- Documented customer interactions in the internal CRM system accurately.
Lumber Sales Associate
Sutherlands Lumber
Great Bend
09.2020 - 02.2022
- Educated customers on lumber types, grades, and sizes to facilitate informed purchasing decisions.
- Used a variety of saws to cut lumber to requested sizes to fulfill customer requests.
- Unloaded and removed lumber from delivery trucks to place boards on appropriate racks according to grade and size.
- Operated forklifts to unload lumber from delivery trucks.
- Organized inventory on shelves according to size, type, and grade of lumber.
- Assisted in loading lumber onto customer vehicles.
- Conducted daily stock checks to maintain optimal product availability.
- Cultivated client relationships to enhance customer satisfaction and encourage repeat business.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Sales Floor Associate
C-A-L Ranch Stores
Tooele
05.2018 - 09.2019
- Organized sales floor displays to enhance product visibility and improve customer accessibility.
- Arranged merchandise displays to showcase new styles and drive sales.
- Balanced time between restocking shelves and assisting customers to optimize service efficiency.
- Processed transactions accurately using point-of-sale system.
- Maintained accurate cash drawer, balancing at end of shifts.
- Stocked merchandise from backroom to maintain proper inventory levels.
- Conducted periodic price checks to ensure competitive pricing accuracy.
- Followed safety protocols when handling money and operating equipment.
Education
High School Diploma -
Larned High School
Larned, KS05-2020
Skills
- Customer relationship management
- Sales and negotiation tactics
- Lead generation
- Product knowledge
- Inventory organization
- Equipment operation
- Time management
- Team training
Certification
- Forklift Operator Certification
Timeline
Costco Brand Promoter
Next Door & Window
05.2024 - Current
Call Center Agent
Centah
03.2022 - 05.2024
Lumber Sales Associate
Sutherlands Lumber
09.2020 - 02.2022
Sales Floor Associate
C-A-L Ranch Stores
05.2018 - 09.2019
High School Diploma -
Larned High School