Kendrial Wallace
Ophthalmic Technician
Chicago
Summary
Eloquent ophthalmic technician eager to secure a professional role in a practice. Skilled in testing and measuring eye functions to assist ophthalmologists in treating and diagnosing eye diseases and disorders. Superb problem-solving and time management skills, with a demonstrated ability to show compassion when dealing with patients and advising patients on medications, dressings, and contact lenses. Eager to undertake diagnostic and fitting duties at fast-paced practices. Skilled at completing tasks on optical equipment. Ready to expand personal competencies and contribute an unrelenting work ethic to advancing prescribed business goals. Experienced Clinical Extern with solid background in providing patient-centered care. Strengths include robust knowledge of medical procedures, effective communication skills, and strong ability to collaborate with interdisciplinary medical teams. Previous work has led to improved patient satisfaction and streamlined workflow operations.
Overview
12
12
years of professional experience
5
5
Certifications
1
1
Language
Work History
Clinical Extern Ophthalmic Technician
Chicago Arbor Eye Institute
01.2026 - Current
- Performs screening and technical workups to support provider visit requirements, including patient histories, preliminary examinations, and testing to facilitate patient flow.
- Performs specialized and advanced testing support for provider visit requirements, prescribed practice patterns, and provider orders.
- Provides encounter EMR entry, notes, charting, and assists as scribe for physician as required, as well as EMR documentation of all patient communications.
- Communicates with patients regarding appointment scheduling, follow-up care, surgeries, procedures, changes in schedule, symptoms, surgery scheduling, additional testing, and any other matters as directed by Lead Technician or provider.
- Sets up instrumentation and/or equipment for in-office minor surgery and laser procedures; assists with procedures, cleans exam/treatment room, and sterilizes instruments after use.
- Ensuring all equipment is in proper working order, checking for cleanliness and calibration of instruments.
- Maintains inventory level and currency of supplies and medications for exams, treatment, and testing rooms.
- Schedule next patient visit or confirm date of recall requirement and escort patients to checkout desk after exam.
- Displays consistent professionalism, positive rapport, and team orientation.
- Displays energetic, empathetic, and compassionate interactions with patients.
Front Desk Receptionist
Titan Security Group
11.2020 - Current
- Greeted residents and buzzed the door for them, ensuring secure and welcoming access.
- Called residents upon delivery arrivals, facilitating timely and accurate package receipt.
- Scanned visitors and delivery drivers on the elevators, maintaining building security.
- Created work orders for residents, streamlining maintenance request processes.
- Emailed residents and property managers when necessary, ensuring clear and prompt communication.
- Signed for packages, maintaining accurate records and secure handling.
- Answered the phone and emails, providing prompt and professional responses.
- Provided excellent customer service to all parties encountered while on duty, assisting with directions and general business information.
- Maintained clear, accurate administrative logs at front desk pertaining to people or property including packages, supporting accountability.
- Controlled access for tenants, visitors, or vendors as required, enhancing building safety.
- Monitored security guard cameras and conducted patrols to guard against theft and maintain a safe environment.
- Responded to incidents, including emergencies at the property, and recorded data on incidents for building and Titan Security management.
- Performed other duties as assigned, demonstrating flexibility and reliability.
Clinical Extern Ophthalmic Technician
UIC Medical Center
08.2025 - 12.2025
- Assisted in patient eye examinations and provided initial assessments.
- Operated diagnostic equipment to capture high-quality images of patients' eyes.
- Collaborated with ophthalmologists to develop treatment plans for patients.
- Conducted visual field testing to evaluate patients' peripheral vision capabilities.
- Managed patient records and maintained confidentiality in compliance with regulations.
- Ensured a clean and organized clinical environment for optimal patient care.
- Administered eye drops to patients as directed by the physician.
- Performed visual acuity tests, tonometry, refraction, and other vision tests.
- Operated diagnostic instruments such as optical coherence tomography and fundus cameras.
- Prepared patients and administered basic eye exam tests.
- Collected data from visual field testing, retinal imaging, and corneal topography.
- Obtained and recorded patient medical history and operated ophthalmic equipment.
- Educated patients about eye care needs and safety practices related to vision health issues.
- Scheduled appointments for patients based on their availability.
- Prepared patient charts before each visit, including relevant past medical history.
- Managed inventory of contact lens supplies and materials used in the clinic.
- Interacted with eye care providers to facilitate patient treatment goals.
Clinical Extern Ophthalmic Technician
IU Health Hospitals
05.2025 - 06.2025
- Assisted in conducting comprehensive eye examinations for patients.
- Operated advanced ophthalmic diagnostic equipment efficiently.
- Educated patients on eye care procedures and treatment options.
- Maintained a clean and organized clinical environment for patient safety.
- Performed visual acuity tests, tonometry, refraction, and other vision tests.
- Cleaned, sterilized, and maintained ophthalmic instruments according to established protocols.
- Administered eye drops to patients as directed by the physician.
- Operated diagnostic instruments such as optical coherence tomography and fundus cameras.
- Prepared patients and administered basic eye exam tests.
- Optimized resource utilization by assisting in inventory management and ordering necessary supplies as needed.
- Ensured compliance with HIPAA regulations by managing confidential patient information responsibly and securely.
- Improved workflow efficiency by maintaining clean and organized workstations, ensuring the availability of necessary supplies.
- Facilitated efficient transitions of care between departments by coordinating seamless handoffs among staff members.
- Conducted pre-and post-operative assessments under supervision, contributing to comprehensive surgical planning and recovery measures.
- Contributed to patient satisfaction with timely assistance during check-in, rooming, and discharge processes.
Security Officer
Allied Universal Security Services, Systems and Solutions
11.2016 - 09.2018
- Conducted constant vehicle and foot patrols of main lobby, maintaining a safe and secure environment.
- Greeted and directed hospital visitors, contractors, and employees, permitting only authorized individuals to enter property and buildings.
- Prohibited all unwelcome activity including loitering and solicitation, ensuring compliance with property policies.
- Maintained telephone communications with agents and tenants, supporting effective information flow.
- Provided information and directions to tenants, guests, and employees, enhancing visitor experience.
- Processed and logged accurate and detailed incident reports, supporting thorough documentation.
- Noted and followed up on any unusual behavior, contributing to proactive risk management.
- Provided 24-hour emergency response to residents at a large apartment complex, ensuring resident safety.
- Monitored alarm systems to detect any unauthorized entries into protected areas, preventing security breaches.
Medical Assistant
Staff America Inc
09.2017 - 12.2017
- Escorted patients to examination rooms, ensuring efficient patient flow.
- Made appointments in IDX, optimizing scheduling accuracy.
- Completed clinical procedures and gathered patient data for interpretation by a physician, supporting quality care.
- Measured patient pulse oximetry, contributing to accurate health assessments.
- Maintained detailed records of test results by entering data and patient information into computer, ensuring data integrity.
- Maintained accurate records of patient care, condition, progress, and concerns, supporting continuity of care.
- Tested and recorded blood glucose levels, aiding in patient monitoring.
- Assisted patients with ambulation and crutch walking, enhancing patient mobility and safety.
- Performed routine housekeeping functions, maintaining a clean and safe environment.
- Obtained pre- and post-treatment vital signs and weight, supporting comprehensive patient evaluation.
Security
Securitas
09.2015 - 04.2016
- Conducted constant vehicle and foot patrols of main lobby, maintaining a safe and secure environment.
- Greeted and directed plaza visitors, contractors, and employees, permitting only authorized individuals to enter property and buildings.
- Prohibited all unwelcome activity including loitering and solicitation, ensuring compliance with property policies.
- Maintained telephone communications with agents and tenants, supporting effective information flow.
- Provided information and directions to tenants, guests, and employees, enhancing visitor experience.
Medical Assistant
Seby Medical Center
11.2014 - 09.2015
- Managed registration, answered calls, scheduled appointments, and took messages, ensuring efficient front desk operations.
- Drew patients' blood, supporting accurate laboratory testing.
- Entered information in the EMR system, maintaining up-to-date patient records.
- Took vitals, contributing to comprehensive patient assessments.
- Administered immunizations, supporting preventive healthcare.
Medical Assistant Externship
Roseland Community Hospital
07.2014 - 09.2014
- Performed pregnancy tests and sent specimens for laboratory testing, supporting timely diagnosis.
- Performed vital signs and transported patients to necessary testing facilities, ensuring efficient patient care.
- Observed lifesaving procedures during shift, gaining valuable clinical experience.
- Performed venipuncture and blood sample collection for laboratory testing, ensuring sample accuracy.
- Bandaged wounds, supporting patient recovery.
- Skillfully performed suture removals for patients of all ages, ensuring proper wound care.
- Authorized drug refills and provided detailed prescription information to pharmacies, facilitating medication management.
- Ordered lab tests, x-rays, MRIs, ultrasounds, and EKGs, supporting comprehensive diagnostic processes.
Education
Associate's degree - Ophthalmic Technician, applied science
Triton College
River Grove, IL05-2026
High school diploma -
Harlan
Chicago, IL06-2011
Skills
- EMR systems
- Driving
- Medical office experience
- Typing
- Computer networking
- Vital signs
- Medical records
- Phlebotomy
- Medical Scheduling
- Organizational skills
- Communication skills
- Medical coding
- Scheduling
- ICD-10
- Front desk
- Supervising experience
- customer service skills
- Hospital Experience
- English
- Ophthalmology
- Patient monitoring
- Documentation review
- Healthcare ethics
- Clinical documentation
- Diagnostic testing
- HIPAA compliance
Certification
Driver's License
Awards
Medical Scribe Certificate November 2020
Additional Information
I'm a very hard worker. I'm a fast learner and I am a dedicated person.
Timeline
Clinical Extern Ophthalmic Technician
Chicago Arbor Eye Institute
01.2026 - Current
Clinical Extern Ophthalmic Technician
UIC Medical Center
08.2025 - 12.2025
Clinical Extern Ophthalmic Technician
IU Health Hospitals
05.2025 - 06.2025
Front Desk Receptionist
Titan Security Group
11.2020 - Current
Medical Assistant
Staff America Inc
09.2017 - 12.2017
Security Officer
Allied Universal Security Services, Systems and Solutions
11.2016 - 09.2018
Security
Securitas
09.2015 - 04.2016
Medical Assistant
Seby Medical Center
11.2014 - 09.2015
Medical Assistant Externship
Roseland Community Hospital
07.2014 - 09.2014
Associate's degree - Ophthalmic Technician, applied science
Triton College
High school diploma -
Harlan