Kendra Wilson
Danville
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Food Service Worker
OSF Sacred Heart Medical Center
Danville
02.2024 - 12.2024
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Organized take-out orders for customers who requested them.
- Monitored inventory levels of food items used during meal services.
- Greeted customers upon arrival in the dining area.
- Directed patrons to restrooms and other amenities within facility.
- Maintained professional demeanor during interactions with customers and co-workers.
Walmart
Customer Service Rep
Danville
09.2023 - 01.2024
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
Front End Cashier
Lowe’s Home Improvement
Danville
01.2023 - 08.2023
- Addressed and resolved customer complaints with friendly and level-headed assistance.
- Processed sales, returns, and exchanges using POS register system.
- Verified customer purchases with valid identification.
- Offered customers carry-out service at completion of transaction.
- Greeted customers warmly and asked if they needed help.
- Built and maintained productive relationships with employees.
Call Agent
CVS Healthcare
Danville
05.2021 - 12.2021
- Strong written and verbal communication skills, with the ability to interact and connect with many types of personalities.
- Collaborate with team members from various Roadie departments to ensure seamless delivery experience.
- Address all customer concerns politely, using active listening skills to understand and confirm the information.
- Operated telephone switchboard and routed calls to correct destination.
- Processed orders, refunds and exchanges quickly and accurately.
- Provided phone, email, and text-based support to Roadie customers, partners, users, and other community members.
Cashier
McDonald's
Danville
05.2020 - 05.2021
- Welcomed customers, offering assistance to help find store items.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Performed other duties as assigned by management.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed customer payments quickly and returned exact change and receipts.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers promptly and responded to questions.
- Counted and balanced cashier drawers.
- Greeted customers and answered any questions they had about the store's products and services.
Education
High School Diploma -
Danville High School
Danville, IL05-2022
Some College (No Degree) - Certified Nursing Assistant
Danville Area Community College
Danville, ILSome College (No Degree) - Phlebotomist
Danville Area Community College
Danville, ILSkills
- Food safety
- Inventory management
- Order processing
- Sanitation practices
- Cash handling
- Team collaboration
- Problem resolution
- Time management
- Communication skills
- Active listening
- Equipment maintenance
- Effective communication
- Multitasking
- Friendly and outgoing
Timeline
Food Service Worker
OSF Sacred Heart Medical Center
02.2024 - 12.2024
Walmart
Customer Service Rep
09.2023 - 01.2024
Front End Cashier
Lowe’s Home Improvement
01.2023 - 08.2023
Call Agent
CVS Healthcare
05.2021 - 12.2021
Cashier
McDonald's
05.2020 - 05.2021
High School Diploma -
Danville High School
Some College (No Degree) - Certified Nursing Assistant
Danville Area Community College
Some College (No Degree) - Phlebotomist
Danville Area Community College