KENDRA KVAMME
Kankakee
Summary
Dedicated Customer Service professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated, team player.
Overview
8
8
years of professional experience
Work History
Banquet Server
Courtyard by Marriott
12.2022 - Current
- Coordinated banquet setups, ensuring timely and organized arrangements for events.
- Delivered exceptional customer service while responding to guests' needs and inquiries.
- Maintained cleanliness and organization of dining areas throughout events.
Customer Service Representative
Concentrix
07.2021 - 05.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Houseperson
Embassy Suites
11.2019 - 04.2021
- Disposed of trash and recyclables each day.
- Kept building entryway glass clean and polished for professional presentation.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Changed bed linens and collected soiled linens for cleaning.
Medical Device Assembly
Summit Medical
07.2018 - 07.2019
- Positioned parts and subassemblies by using templates and reading measurements.
- Visually inspected devices for defects and placed defective items into reject bin.
- Applied blank labels to devices, packaged and sealed items before sending for quality review.
- Followed detailed assembly instructions, processes and procedures.
Customer Service - Call Center
Aerotek - Temporary
09.2017 - 03.2018
- Worked productively in fast-moving work environment to process large volumes of insurance claims.
Education
Other - Medical Assisting
Everest Institute
Eagan, MN09.2011
Skills
- Call Center Operations - 3 years
- Technical Support - 1 year
- Complaint Resolution - 3 years
Timeline
Banquet Server
Courtyard by Marriott
12.2022 - Current
Customer Service Representative
Concentrix
07.2021 - 05.2022
Houseperson
Embassy Suites
11.2019 - 04.2021
Medical Device Assembly
Summit Medical
07.2018 - 07.2019
Customer Service - Call Center
Aerotek - Temporary
09.2017 - 03.2018
Other - Medical Assisting
Everest Institute
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