Kendra Jackson
Lombard
Summary
Results-driven hospitality and spa professional with multi-state licensure as an aesthetician and full specialist. Extensive experience in luxury hotel operations, high-end spa management, and hospitality sales leadership. Proven ability to create elevated guest experiences that integrate hospitality, beauty, and wellness. Aiming for a leadership role in a luxury hotel or resort to design transformative spa journeys and drive revenue growth.
Overview
14
14
years of professional experience
4
4
Certifications
Work History
Rooms Operations Manager
Marriott Marquis Chicago
Chicago
04.2025 - Current
- Managed daily operations for 1,200+ rooms, ensuring optimal functionality and service delivery.
- Streamlined operational processes to improve efficiency and guest satisfaction.
- Evaluated staff performance regularly, driving enhancements in service quality.
- Implemented strategies to optimize time management and workflow across departments.
- Enhanced guest experience through strategic initiatives based on feedback.
- Created schedules for front desk, bellman, AYS, and runners to ensure adequate staffing.
Operations Manager
Marriott Courtyard Denver Airport
Denver
12.2023 - 04.2025
- Coordinated training programs for new employees to enhance hospitality standards.
- Oversaw staff scheduling, ensuring optimal coverage and operational efficiency.
- Led team meetings to address operational challenges and develop effective solutions for over 200 rooms.
- Supervised daily workflows to maximize employee productivity while maintaining quality standards.
Assistant Operations Manager
Colorado Spring Marriott
Colorado Springs
08.2022 - 10.2023
- Managed daily hotel operations and guest services to enhance overall efficiency.
- Monitored inventory levels, ordering supplies to maintain seamless operations.
- Ensured completion of all operational tasks within established timeframes.
- Facilitated interviewing and hiring processes for skilled team members.
Sales Manger
Marriott Vacations Worldwide
Orlando
01.2022 - 08.2022
- Formulated sales plans and strategies to meet revenue objectives and team goals.
- Cultivated relationships with key clients while nurturing existing customer base.
- Acquired new accounts and provided ongoing service to maintain professional relationships.
Rooms Operations Manager
JW Marriott Orlando Grande Lakes
Orlando
05.2018 - 01.2022
- Directed daily functions of 900-plus room hotel, integrating front desk, reservations, housekeeping, laundry, valet, and bellman departments.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Prepared staff work schedules and assigned team members to specific duties.
Spa Manager
Burke Williams Spa
Los Angeles
01.2012 - 03.2016
- Managed daily operations of spa facilities for over 80 employees, resulting in 50% increase in customer satisfaction.
- Established marketing strategies to promote spa services and packages.
- Conducted interviews and trained customer service associates to elevate service standards.
- Generated sales reports, processed payroll, and maintained inventory accuracy.
- Coordinated scheduling for therapists and estheticians to maximize service efficiency.
Education
Certified Lash Technician
Lashbou
Arlington Heights, IL01-2025
Full Specialist
Artistic Nails & Beauty Academy
Tampa, FL01-2021
Bachelor of Science - Hospitality Management
UCF Rosen College of Hospitality Management
Orlando, FL01-2019
Skills
- Leadership
- Customer relationship management
- Sales & Marketing
- Hotel Operations
- Financial Forecasting
- Budget Management
- Property Management System (FSPMS/Fosse/Opera/Marsha/ RMS/Oracle Cloud/FreedomPay/ Identity Shoppe/WFM/ Atlas/ Salesforce/HCM/CI/TY/OneYield/ Inova/Lightspeed/Oasis/DLZ/ SNOW/
Certification
Fundamentals of Project Management-Certificate
Timeline
Rooms Operations Manager
Marriott Marquis Chicago
04.2025 - Current
Operations Manager
Marriott Courtyard Denver Airport
12.2023 - 04.2025
Assistant Operations Manager
Colorado Spring Marriott
08.2022 - 10.2023
Sales Manger
Marriott Vacations Worldwide
01.2022 - 08.2022
Rooms Operations Manager
JW Marriott Orlando Grande Lakes
05.2018 - 01.2022
Spa Manager
Burke Williams Spa
01.2012 - 03.2016
Certified Lash Technician
Lashbou
Full Specialist
Artistic Nails & Beauty Academy
Bachelor of Science - Hospitality Management
UCF Rosen College of Hospitality Management