Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kendra Goebel

Spring Grove

Summary

High-energy customer service employee ready to empower team members to surpass company objectives with effective leadership. Skilled in training employees, building job satisfaction and solving operational problems by tapping into personal experience and collaboration strengths. Successful at keeping customer, business and staff needs balanced and operations in line with targets.

Overview

15
15
years of professional experience

Work History

Shift Lead

Thornton's Gas Service
05.2023 - Current
  • Improved team efficiency by implementing new scheduling and task management strategies.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Streamlined inventory management processes to reduce waste and increase profitability.
  • Collaborated with management to develop strategies for improving overall store operations.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Assisted in the development of promotional materials and marketing efforts to drive sales growth.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
  • Established positive rapport with customers and staff members alike through strong communication skills.
  • Mentored team members in professional development activities that ultimately led to promotions within the organization.
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Assistant Manager

Dunkin' Donuts
09.2022 - 01.2023
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Barista

Dunkin' Donuts
04.2019 - 08.2022
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.

Crew Lead

Shur-Way Moving & Cartage
06.2009 - 12.2016
  • Lead a crew of 4-6 people into customer's homes to prepare to be moved.
  • Inventory of customer's belongings.
  • Work with customers to ensure they feel confident with their decision to use the company for their move.
  • Resolved conflicts among team members professionally, maintaining a harmonious work atmosphere.
  • Implemented safety protocols to reduce workplace accidents and promote employee wellbeing.
  • Collaborated with other Crew Leads to share best practices, driving continuous improvement across teams.
  • Increased on-time project completion rates by monitoring progress closely and adjusting resource allocation as needed.
  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
  • Communicated effectively with upper management, team members, and customers to keep everyone informed.
  • Instructed crew members in safe work practices and methods to reduce work-related injuries.
  • Monitored team members to verify work quality and address concerns.

Education

High School Diploma -

Grant Community High School
Fox Lake, IL
05.2012

Skills

  • Operations Monitoring
  • Guest service
  • Employee Training
  • Conflict Resolution
  • Decision-making capabilities
  • Customer service focus
  • Customer Service Management
  • Problem-Solving
  • Client Support
  • POS System Operation
  • MS Windows Proficient

Timeline

Shift Lead

Thornton's Gas Service
05.2023 - Current

Assistant Manager

Dunkin' Donuts
09.2022 - 01.2023

Barista

Dunkin' Donuts
04.2019 - 08.2022

Crew Lead

Shur-Way Moving & Cartage
06.2009 - 12.2016

High School Diploma -

Grant Community High School

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Kendra Goebel