Summary
Overview
Work History
Education
Skills
Timeline
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Kendra Cross

Chicago

Summary

I am a dedicated and reliable employee with a reputation for going above and beyond to ensure tasks are completed meticulously and on time. This makes me a collaborative leader within the teams I work with.

Overview

5
5
years of professional experience

Work History

Merchandise Specialist

Old Navy
09.2022 - 03.2024
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Collaborated with store managers to devise store layouts and establish aesthetic appeal.
  • Optimized merchandise presentation through regular planogram updates and seasonal resets.
  • Increased overall store attractiveness by organizing shelves, displays, and signage according to corporate guidelines.
  • Resolved customer complaints professionally, ensuring a high level of satisfaction with their shopping experience at the store.
  • Trained new employees on customer service, money handling and organizing strategies.

Barista Trainer

Starbucks
11.2020 - 08.2022
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Improved barista skills through one-on-one training sessions and practical demonstrations.
  • Streamlined workflow processes for better customer service and reduced wait times.
  • Consistently met or exceeded monthly sales targets through exceptional customer service and proactive selling techniques.
  • Managed cash register transactions efficiently while adhering to company policies regarding cash handling procedures.

Restaurant Hostess

Riverside Brewery & Restaurant
12.2018 - 10.2020
  • Enhanced customer exoerience by greeting and seating guests promptly upon arrival.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.

Education

High School Diploma -

West Bend East High School
West Bend, WI
06.2021

Skills

  • Reliable and punctual
  • Friendly and outgoing
  • Merchandise planning
  • Retail Management
  • Leadership experience
  • POS Systems
  • Opening and closing duties
  • Team Player

Timeline

Merchandise Specialist

Old Navy
09.2022 - 03.2024

Barista Trainer

Starbucks
11.2020 - 08.2022

Restaurant Hostess

Riverside Brewery & Restaurant
12.2018 - 10.2020

High School Diploma -

West Bend East High School

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Kendra Cross