Summary
Overview
Work History
Skills
Timeline
Generic

Kendra Cooley

Chicago

Summary

Dynamic sales professional with extensive experience at American Girl Place, excelling in client relations and product expertise. Proven track record of enhancing customer satisfaction through personalized shopping experiences and strategic upselling. Adept at team collaboration and time management, consistently achieving sales goals while fostering strong relationships with loyal customers.

Overview

11
11
years of professional experience

Work History

Personal Shopper

American Girl Place
Chicago
12.2023 - Current
  • Researched new products and brands to offer customers the most up-to-date selection.
  • Maintained a high level of customer service while ensuring customer satisfaction.
  • Followed proper procedures when accepting returns or exchanging items for customers.
  • Developed relationships with loyal shoppers by providing personalized shopping experiences.
  • Maintained accurate records of all purchases made by customers.
  • Processed payments for purchased items using cash registers or other payment systems.
  • Assisted customers in selecting items that met their individual needs and preferences.
  • Responded promptly to customer inquiries via phone calls or emails.
  • Secured and stored items until customer pickup.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Listened to customer needs to identify and recommend best products and services.
  • Offered virtual shopping consultations for clients unable to meet in person.

Senior Sales Associate

American Girl Place
Chicago
08.2018 - Current
  • Collaborated with other departments to ensure smooth functioning of business operations.
  • Developed relationships with key decision makers at target accounts.
  • Provided training and mentoring to junior sales associates.
  • Developed and implemented strategies to increase sales volume.
  • Attended industry seminars and workshops to stay up-to-date with changes in the marketplace.
  • Provided exceptional customer service by responding promptly to inquiries and resolving issues quickly.
  • Mentored new sales team members on company standards, customer service techniques and effective sales strategies.
  • Met or exceeded all goals and key performance indicators (KPIs).
  • Demonstrated new products to customers by allowing customers to visually see how products work and by sampling.
  • Operated point of sale equipment and returned cash, coin, payment cards and receipts to clients.
  • Regularly met or exceeded established sales goals by implementing strategic closing techniques.

RPT (Regular Part Time) Sales Associate

American Girl Place
Chicago
10.2014 - Current
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Processed transactions using a point-of-sale system.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Provided accurate information about products, prices and services.
  • Upsold additional items based on customer interests and needs.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Processed credit card transactions quickly and securely.
  • Handled customer complaints in a professional manner.
  • Helped customers find specific products, answered questions, and offered product advice.

Skills

  • Client relations and management
  • Product expertise
  • Relationship building
  • Attention to detail
  • Time management
  • Team collaboration
  • Purchase recommendations

Timeline

Personal Shopper

American Girl Place
12.2023 - Current

Senior Sales Associate

American Girl Place
08.2018 - Current

RPT (Regular Part Time) Sales Associate

American Girl Place
10.2014 - Current

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Kendra Cooley