Summary
Overview
Work History
Skills
Timeline
Generic

Kendra Bonner

Chicago

Summary

Motivated and results-driven Referral Specialist with 7+ years of experience in managing patient referrals, coordinating healthcare services, and optimizing patient access. Demonstrated success in improving patient satisfaction, streamlining workflows, and fostering strong relationships with providers and healthcare teams. Adept in handling sensitive patient data with accuracy and confidentiality. I am eager to bring my expertise and dedication to a forward-thinking healthcare organization.

Overview

16
16
years of professional experience

Work History

Outpatient Referral Coordinator/ Nursing Clerk

Union Health Service Inc.
Chicago
10.2021 - Current
  • Obtain authorization and process referrals for external services ordered by providers
  • Understands health plan benefits and eligibility
  • Receive and respond to all incoming calls from PCP, specialist and outpatient services including DME, Home health and other services requiring preauthorization
  • Answer high volume of incoming calls promptly, courteously, and in a caring friendly manner, ensuring outstanding customer service at all times.
  • Communicate with internal staff and external facilities to coordinate DME or services needed by an in-network provider facility
  • Effectively communicate with in-person members as well as members on phone.
  • Proficient navigation of Practice Partner, Communisys and CRT systems

Customer Service Representative

William Everett Group
Chicago
12.2020 - 10.2021
  • Handles roughly around thirty calls per hour
  • Answer general questions regarding citations
  • Receive hearing options, dispute resolution issues, violation types, and general inquiries
  • Utilize canvas applications to research motorist records, note account on options or steps completed
  • Communicated information required for the caller to take the appropriate actions in resolving their situation

Customer Service Representative

CDT/National Express
Chicago
01.2011 - 03.2020
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor
  • Exceeded company productivity standards 80% on a consistent basis, handling more than 97% of quota each day.
  • Answered 150+ inbound calls per day and directed to designated individuals or departments
  • Trained new employees each year in procedures and policies in order to maximize team performance.
  • Entering data into a computer, filing records, sending, and receiving faxes, answering calls, relaying messages

Front Desk/Customer Service

Access Community Health Center
Chicago
03.2009 - 12.2010
  • Greeted all patients, visitors, and staff with the highest level of professionalism and respect.
  • Registered patients' information given verbally and/or registration forms.
  • Collected IDs and insurance cards
  • Collected co-pays and any other financial agreements including privacy policy.
  • Scheduled all appointments and follow ups for future visits.
  • Answered calls and relayed messages.

Skills

  • Referral processing
  • Health plan navigation
  • Authorization management
  • Practice Partner navigation
  • Medical terminology
  • Patient coordination

Timeline

Outpatient Referral Coordinator/ Nursing Clerk

Union Health Service Inc.
10.2021 - Current

Customer Service Representative

William Everett Group
12.2020 - 10.2021

Customer Service Representative

CDT/National Express
01.2011 - 03.2020

Front Desk/Customer Service

Access Community Health Center
03.2009 - 12.2010

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Kendra Bonner