Kendall Bowers
CRYSTALLAKE
Summary
Supervised daily operations in pet care services, ensuring compliance with safety protocols and enhancing guest satisfaction. Developed training programs for staff to improve animal handling skills and service delivery, resulting in more effective team performance. Established strong relationships with pet owners through regular communication, fostering trust and satisfaction while addressing their pets' needs. Monitored animal behavior and health, promptly addressing concerns to maintain high standards of care.
Overview
9
9
years of professional experience
2023
2023
years of post-secondary education
Work History
Managed IT Administrator
Impact Networking
Lake Forest
04.2024 - Current
- Led system optimization initiatives, enhancing operational efficiency and reducing downtime across various IT infrastructures.
- Developed and implemented security protocols, safeguarding sensitive data and ensuring compliance with industry standards.
- Collaborated with cross-functional teams to identify and address technology needs, driving improvements in service delivery and user experience.
- Analyzed system performance metrics, providing insights that informed strategic decisions and enhanced overall IT governance.
- Streamlined administrative processes by implementing efficient scheduling and organization methods, improving team productivity significantly.
- Developed training materials and conducted sessions for new staff, increasing onboarding effectiveness and knowledge retention.
- Facilitated communication between departments, fostering collaboration and improving project completion timelines.
- Assisted in the development of performance evaluation systems, enhancing employee feedback processes and engagement.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Performed data entry tasks into computer databases from paper documents.
- Maintained filing system for important documents such as contracts and invoices.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Responded promptly to customer complaints in a professional manner.
- Developed spreadsheets to track project progress, budgets and other related data.
- Prepared reports on various projects for management review.
- Designed forms and templates to streamline workflow processes within organization.
- Compiled statistical data from various sources for analysis.
- Compiled data from multiple sources into comprehensive reports for management review.
- Facilitated communication between departments to support project completion and goal achievement.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Implemented strategies to take advantage of new opportunities.
- Set specific goals for projects to measure progress and evaluate end results.
Pets hotel supervisor
Petsmart
Crystal Lake
08.2020 - 04.2024
- Supervised daily operations of pet care services, ensuring adherence to safety protocols and enhancing overall guest satisfaction.
- Managed a team of caretakers, providing training and support to improve animal handling skills and service delivery.
- Developed and implemented efficient scheduling processes, optimizing staff allocation to meet peak service demands.
- Provided compassionate care and supervision for various pets, ensuring their safety and well-being during visits.
- Monitored pet behavior and health, promptly addressing any concerns to maintain optimal care standards.
- Established strong relationships with pet owners through effective communication, fostering trust and customer satisfaction.
- Trained and mentored new pet sitters, sharing best practices to improve service quality and efficiency.
- Managed scheduling and logistics for multiple pet care appointments, ensuring timely and reliable service delivery.
- Implemented safety protocols for pet handling and transportation, contributing to a secure environment for all animals.
- Collaborated with colleagues to enhance operational workflows, resulting in improved service delivery and customer feedback.
- Cleaned up pet messes and provided fresh food and water to all assigned pets.
- Communicated with clients regularly regarding their pet's care needs and progress.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
- Explained lodging, grooming, and care services to pet owners and cross-sold specialty products.
- Adhered to local laws pertaining to animal safety and welfare regulations.
- Made quick problem solving decisions to help any animal that was displaying any signs of injury or internal stress.
- Occasionally rushed animals to emergency vets when and if the pet was showing signs or symptoms that needed immediate care.
- Educated pet owners on proper pet care practices, fostering strong relationships and enhancing customer satisfaction.
- Mentored new associates on pet handling techniques and store procedures, enhancing team performance and efficiency.
- Conducted regular inventory checks and restocked supplies, ensuring availability of essential pet care products.
- Educated customers about proper nutrition for their pets based on breed and age requirements.
- Assisted customers with selecting the appropriate food, toys, treats, and other pet supplies.
- Performed routine maintenance on animal enclosures such as changing bedding materials or refilling water dishes.
- Answered phone calls from customers regarding their pet's needs or concerns.
- Completed owner paperwork and obtained information regarding possible allergies, potential aggressive behavior, preferred food type and owner contact details.
- Kept dogs safe by remaining alert to environmental conditions and nearby animals.
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Monitored the health of all animals in care and reported any changes to management team.
- Examined animals for injury or illness and documented symptoms for veterinarian review.
Restaurant Hostess
Bulldog Ale House
McHenry
10.2016 - 12.2019
- Greeted and seated guests promptly, ensuring an efficient flow of patrons in a busy environment.
- Managed reservation systems effectively, enhancing customer experience through accurate booking and waitlist management.
- Assisted in training new host staff, fostering a collaborative environment and improving team performance.
- Monitored dining area cleanliness and organization, contributing to a welcoming atmosphere for guests.
- Communicated effectively with kitchen and wait staff, streamlining service and reducing wait times for customers.
- Developed a strong understanding of menu items, providing informed recommendations to enhance guest satisfaction.
- Handled customer inquiries and concerns professionally, ensuring a positive dining experience and repeat visits.
- Supported event coordination efforts, assisting in setup and ensuring seamless service during special occasions.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education
Bachelor of Science - Biology
University of Massachusetts, Amherst
Amherst, MA 09.2020 - 01.2023
Associate of Science - Biology
McHenry County College
Crystal Lake, IL 08.2018 - 05.2020
Prairie Ridge High School
Crystal Lake, ILSkills
- Animal care
- Pet handling
- Customer communication
- Safety protocols
- Staff training
- Scheduling optimization
- Behavior monitoring
- Client relationship management
- Problem resolution
- Emergency response
- Record keeping
- Health monitoring
- Team collaboration
- Documentation accuracy
- Customer education
- Service quality improvement
- Time management
- Workflow streamlining
- Data management
- Performance tuning
- Backup solutions
- Adaptability and flexibility
- Active listening
- Continuous improvement
- Analytical skills
- Goal setting
- Multitasking Abilities
Affiliations
- Weight training
- Running (ran the Chicago marathon in October)
- Hiking
- Kayaking
- Camping
- Yoga
- Attending concerts
- Hosting events
- Volunteering
- Cooking
- Organizing everything
References
References available upon request.
Timeline
Managed IT Administrator
Impact Networking
04.2024 - Current
Bachelor of Science - Biology
University of Massachusetts, Amherst
09.2020 - 01.2023
Pets hotel supervisor
Petsmart
08.2020 - 04.2024
Associate of Science - Biology
McHenry County College
08.2018 - 05.2020
Restaurant Hostess
Bulldog Ale House
10.2016 - 12.2019
Prairie Ridge High School