Kenady White
Channahon,IL
Summary
Dedicated professional with strong customer service skills and cash handling accuracy. Proven ability to enhance operational efficiency and foster customer loyalty. Known for improving workflow efficiency and ensuring compliance with safety standards. Proficient in training, mentoring, and enhancing team productivity to drive business success.
Overview
6
6
years of professional experience
Work History
Key Holder
Texas Roadhouse
06.2025 - Current
- Assisted in daily store operations, ensuring smooth opening and closing procedures.
- Managed cash register transactions, maintaining accuracy and efficiency during peak hours.
- Supported inventory management by restocking merchandise and organizing displays effectively.
- Trained new staff on operational procedures and customer service standards to enhance team performance.
- Monitored sales floor activities to ensure compliance with company policies and safety regulations.
- Collaborated with management to implement promotional strategies that increased customer engagement.
- Addressed customer inquiries and resolved issues promptly to maintain high satisfaction levels.
- Participated in team meetings to share insights on improving workflow and operational efficiency.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Managed store personnel by delegating tasks and supervising daily operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
Training Coordinator
Texas Roadhouse
01.2025 - Current
- Developed training programs to enhance employee skills and operational efficiency.
- Coordinated onboarding processes for new hires, ensuring comprehensive understanding of company policies.
- Facilitated training sessions using various instructional techniques to engage participants effectively.
- Evaluated training materials and resources for relevance and effectiveness in skill development.
- Collaborated with management to identify training needs based on performance assessments.
- Implemented feedback mechanisms to continuously improve training delivery and content accuracy.
- Maintained accurate records of employee training progress and certifications for compliance purposes.
- Supported staff in applying learned skills through mentorship and ongoing development initiatives.
- Developed engaging instructional materials, including presentations, handouts, and interactive activities.
- Delivered high-quality classroom instruction using a variety of teaching methods tailored to individual learning styles.
- Promoted a culture of continuous learning within the organization by encouraging employee engagement in training opportunities.
- Facilitated communication between trainers and participants before and after sessions to ensure clear expectations and follow-up support were provided as needed.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Increased employee retention rates through targeted training interventions and career development opportunities.
- Organized and executed quarterly outings to motivate trainers.
To Go Coordinator
Texas Roadhouse
01.2024 - 06.2025
- Implemented process improvements that enhanced workflow efficiency and reduced wait times.
- Collaborated with management to develop promotional strategies for special events and menu items.
- Assisted in training new staff on operational procedures and customer service standards.
- Managed inventory levels, ensuring timely replenishment of supplies to minimize disruptions.
- Conducted regular audits of service areas to maintain cleanliness and adherence to safety standards.
- Analyzed customer feedback data, providing actionable insights for enhancing guest experiences.
- Facilitated communication between front-of-house and back-of-house teams to streamline operations.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Hostess
Texas Roadhouse
01.2022 - 01.2024
- Managed guest seating arrangements to optimize flow and minimize wait times.
- Provided exceptional customer service, enhancing overall dining experience for patrons.
- Trained and mentored new host staff on operational procedures and customer interaction.
- Coordinated reservation systems to ensure accurate guest scheduling and service delivery.
- Collaborated with kitchen and wait staff to streamline communication during peak hours.
- Implemented strategies to improve table turnover rates, enhancing operational efficiency.
- Developed and maintained positive relationships with regular customers, fostering loyalty.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Shift Leader
Cherry Bomb Sweets
07.2020 - 10.2023
- Supervised daily operations to ensure efficient production and delivery of high-quality baked goods.
- Trained and mentored new team members on best practices and operational procedures.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Monitored compliance with health and safety regulations, ensuring a safe work environment for all staff.
- Analyzed workflow processes to identify areas for improvement, enhancing overall efficiency.
- Resolved customer inquiries and concerns promptly, fostering positive relationships and repeat business.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Education
High School Diploma - Esthetics
G Skin & Beauty Institute
Naperville, IL05.2026
High School Diploma -
Minooka Community High School
Minooka, IL05.2022
Skills
- Customer service
- Cash handling accuracy
- Training and mentoring
- Customer service management
- Team building
- Multitasking and prioritizing
- Retail operations
- Adaptable to changing demands
- Critical thinking
- POS terminal operation
- Problem anticipation and resolution
- Superior work ethic
Accomplishments
- Awarded the title of "Training Coordinator of the Quarter" for the first quarter of 2025 across the entire market
Timeline
Key Holder
Texas Roadhouse
06.2025 - Current
Training Coordinator
Texas Roadhouse
01.2025 - Current
To Go Coordinator
Texas Roadhouse
01.2024 - 06.2025
Hostess
Texas Roadhouse
01.2022 - 01.2024
Shift Leader
Cherry Bomb Sweets
07.2020 - 10.2023
High School Diploma - Esthetics
G Skin & Beauty Institute
High School Diploma -
Minooka Community High School