Summary
Overview
Work History
Skills
Education & Additional Info
Timeline
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Kelyn Boadi

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Summary

Detail-oriented and proactive Scheduling & Administrative Assistant with 5+ years of experience in customer service, appointment coordination, and calendar management. Known for strong communication, reliability, and ability to manage time-sensitive tasks in both office and remote settings. Skilled in organizing schedules, sending follow-ups, managing client interactions, and supporting team operations. Eager to bring my strengths to a remote virtual assistant role supporting a dynamic travel-focused team.

Overview

7
7
years of professional experience

Work History

Property Management Assistant

The Michaels Organization
04.2024 - Current
  • Coordinate and manage leasing schedules, property tours, move-ins, and lease signings
  • Maintain organized digital records and calendars for renewals and inspection timelines
  • Send reminders, follow-ups, and documents related to lease and move-in deadlines
  • Provide professional client communication via phone and email for scheduling and inquiries

Customer Care Representative (Remote Support)

Verizon / Afni
12.2022 - 03.2024
  • Handled customer scheduling for activations, account updates, and service issues
  • Used Salesforce and internal tools to track tasks, manage deadlines, and document interactions
  • Independently managed workflow in a remote setting, maintaining high customer satisfaction
  • Sent follow-up communications to ensure resolution of open cases and appointments

Outbound Call Specialist

One People’s Campaign
02.2021 - 11.2022
  • Scheduled virtual and in-person appointments with prospective supporters and volunteers
  • Maintained scheduling records and tracked campaign milestones using internal tools
  • Handled follow-ups and reschedules with professionalism and organization

Customer Service Representative

State Farm
01.2022 - 07.2022
  • Scheduled client meetings, follow-up calls, and insurance consultations
  • Clarified deadlines and documentation requirements to ensure policy compliance
  • Supported calendar organization and appointment reminders for agents

Front Desk Receptionist

The Hyatt
11.2018 - 11.2020
  • Coordinated guest check-in/check-out schedules and managed reservations
  • Handled high-volume scheduling changes, cancellations, and special requests
  • Collaborated with staff to ensure guest experience aligned with booking timelines

Skills

  • Scheduling & Coordination
  • Calendar management (Google Calendar, Outlook)
  • Appointment setting & confirmations
  • Deadline tracking & reminders
  • Client follow-ups & milestone planning
  • Administrative Tools & Technology
  • Microsoft Office Suite (Word, Excel, Outlook)
  • Google Workspace & email platforms
  • Salesforce CRM
  • Online databases
  • Data entry
  • Communication & Soft Skills
  • Professional client communication (email & phone)
  • Time management & multitasking
  • Self-motivated & independent in remote settings
  • Attention to detail
  • Problem-solving
  • Team collaboration

Education & Additional Info

  • Ongoing interest in travel, planning, and remote team operations
  • Open to training and growth into long-term virtual assistant or travel coordination roles
  • Let me know if you'd like a:
  • Clean PDF version
  • Tailored cover letter for this role
  • Help applying directly or responding to similar job listings
  • Also, as you apply to multiple scheduling jobs, I can easily adjust this base resume for:
  • Medical Scheduling
  • Corporate Admin / Virtual Assistant
  • Education / Enrollment Coordinator roles, etc.

Timeline

Property Management Assistant

The Michaels Organization
04.2024 - Current

Customer Care Representative (Remote Support)

Verizon / Afni
12.2022 - 03.2024

Customer Service Representative

State Farm
01.2022 - 07.2022

Outbound Call Specialist

One People’s Campaign
02.2021 - 11.2022

Front Desk Receptionist

The Hyatt
11.2018 - 11.2020

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Kelyn Boadi