Kelvin Tate
Joliet
Summary
Resilient professional with background assisting retail customers. Strong product knowledge coupled with dynamic service and negotiation skills. Poised when handling difficult situations to resolve issues and promote outstanding customer experiences. Dependable and solution focused person, who is willing to collaborate within a team to meet a goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Sales Associate
Home Depot
Shorewood
05.2022 - Current
- Maintained accurate records of sales transactions using the store's POS system.
- Communicated effectively with management about any issues encountered while helping customers.
- Provided feedback from customers regarding product performance or other issues that could be addressed by the company.
- Provided information on product features and benefits to help customers make informed decisions.
- Resolved customer complaints quickly and efficiently while maintaining professionalism at all times.
- Collaborated with other departments to resolve customer issues in a timely manner.
- Greeted customers in a friendly and professional manner.
- Performed daily opening and closing duties such as restocking shelves and tidying up the store area.
- Replenished stock shelves as needed to ensure adequate inventory levels were maintained at all times.
- Assisted customers with product selection, ensuring the correct size and color was selected.
Customer Sales Associate
Home Depot
Shorewood
05.2022 - Current
- Maintained accurate records of sales transactions using the store's POS system.
- Communicated effectively with management about any issues encountered while helping customers.
- Provided feedback from customers regarding product performance or other issues that could be addressed by the company.
- Provided information on product features and benefits to help customers make informed decisions.
- Resolved customer complaints quickly and efficiently while maintaining professionalism at all times.
- Collaborated with other departments to resolve customer issues in a timely manner.
- Performed daily opening and closing duties such as restocking shelves and tidying up the store area.
- Worked closely with other departments within the organization to meet customer needs.
- Researched information to identify and address customer problems.
- Determined customer needs by asking questions and offering targeted options.
- Contacted customers via phone and email in response to inquiries.
- Stocked and rotated merchandise following visual merchandising requirements, direction, pricing and standards.
Education
Some College (No Degree) - Automotive Engineering
Joliet Junior College
Joliet, ILSkills
- Customer service
- Team collaboration
- Problem solving
- Inventory management
- Customer engagement
- Goal-oriented mindset
- Store opening and closing
Certification
- Forklift
- Reach truck
- Pallet jack
- Balymore
Additional interests
- Health and fitness
- Soccer
- Basketball
Timeline
Customer Sales Associate
Home Depot
05.2022 - Current
Customer Sales Associate
Home Depot
05.2022 - Current
Some College (No Degree) - Automotive Engineering
Joliet Junior College