Kelsey Small
Cahokia
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Champs Sports
04.2022 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Delivered sales, customer experience, merchandising, visual, and operational expectations.
- Ability to learn and share expertise of products and trends to fit customers needs.
Ticker Writer
Draftkings At Casino Queen
07.2022 - 01.2023
- Accurately obtain, input, maintain, and record all transactions.
- Accurately write and pay valid Sports tickets.
- Answer to all guest, explain wagering information, and questions in a manner that reflects an understanding of the department and the property in general.
Sales Associate
FinishLine
04.2021 - 03.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Generated new sales leads to achieve and exceed monthly sales goals.
Sales Associate
Dillards Department Store
08.2021 - 02.2022
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Education
Bachelor of Arts - Business Administration
Harris Stowe State University
St Louis, MO12.2024
Associate of Arts - Business Administration
Southwestern Illinois College
Belleville, IL05.2020
Skills
- Operations Management
- Employee Scheduling
- Task Delegation
- Recruiting and Interviewing
- Money Handling
- Retail Operations
- Customer Relations
- Sales Strategies
- Team Motivation
- Creative thinking
Accomplishments
Achieved high scholastic attainment and has been elected a member of Lambda Pi Chapter at Harris Stowe State University.
Timeline
Ticker Writer
Draftkings At Casino Queen
07.2022 - 01.2023
Assistant Manager
Champs Sports
04.2022 - Current
Sales Associate
Dillards Department Store
08.2021 - 02.2022
Sales Associate
FinishLine
04.2021 - 03.2022
Bachelor of Arts - Business Administration
Harris Stowe State University
Associate of Arts - Business Administration
Southwestern Illinois College
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