Kelsey Anderson
Scott AFB
Summary
Skilled Sign Language Interpreter specializing in ASL-English and English-ASL interpretation. Leverages expertise in Deaf Studies and customer service to improve communication clarity and client satisfaction. Experienced in front desk operations and adept at active listening and customer relationship management, committed to fostering inclusive communication and supporting diverse client needs.
Overview
8
8
years of professional experience
Work History
Mentee
Mentorship with A-Zen Signs
Online
01.2026 - Current
- Collaborated with mentor to enhance ASL-English and English-ASL skill development
- Skills include, but are not limited to, clarity of role-shifting, interpretation continuity, enhancement of facial expression skills, ASL output of spoken English videos, advancing receptive skills by watching and evaluating comprehension of ASL videos, English output of ASL videos.
Front Desk Concierge
Regency Manor Independent Living
O'Fallon
08.2025 - Current
- Welcomed residents and visitors warmly, creating a positive first impression.
- Addressed residents' inquiries and service requests promptly, enhancing overall satisfaction.
- Coordinated front desk operations, fostering a friendly and organized atmosphere.
- Ensured the lobby area was clean and organized at all times.
- Responded promptly to emergency situations in order to maintain a safe environment for guests.
Practicum Student
3As Sign Language Interpreting Services
Godfrey
01.2025 - 05.2025
- Assisted in interpreting services for diverse clients using sign language.
- Collaborated with experienced interpreters to improve client communication outcomes.
- Documented interpreter sessions to facilitate constructive feedback and personal learning.
- Maintained confidentiality of client information during all interactions.
Leasing Agent
Camelot Apartments
Yuma
12.2018 - 02.2020
- Processed rental applications and conducted background checks for applicants.
- Coordinated lease agreements, ensuring compliance with company policies and tenant understanding.
- Contacted and followed up with tenants on renewal notices to promote lease renewals and maintain occupancy rates.
- Assisted prospective tenants during property tours and leasing inquiries.
- Facilitated effective communication between tenants and management to address concerns and enhance tenant satisfaction.
- Collaborated with maintenance staff to address tenant service requests promptly.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Education
Bachelor of Arts - Deaf Studies
Carolina University
Winston-Salem, NC (Online)05-2025
Bachelor of Science - Business
University of Phoenix
Phoenix, AZ (Online)06-2017
High School Diploma -
Shawnee Heights High School
Tecumseh, KS05-2008
Skills
- ASL-English interpretation
- English-ASL interpretation
- Intercultural training
- Client confidentiality
- Communication techniques
- Continuous learning
- Client engagement
- Active listening
- Professional ethics
- Deaf culture awareness
Timeline
Mentee
Mentorship with A-Zen Signs
01.2026 - Current
Front Desk Concierge
Regency Manor Independent Living
08.2025 - Current
Practicum Student
3As Sign Language Interpreting Services
01.2025 - 05.2025
Leasing Agent
Camelot Apartments
12.2018 - 02.2020
Bachelor of Arts - Deaf Studies
Carolina University
Bachelor of Science - Business
University of Phoenix
High School Diploma -
Shawnee Heights High School