Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Kelly Summers

Des Plaines

Summary

Dynamic professional with extensive experience in customer support and relations, notably at Lowe's Home Improvement Stores. Proven track record of enhancing customer satisfaction through effective problem-solving and communication skills. Adept at driving revenue growth and optimizing inventory management, consistently exceeding performance metrics while fostering positive team environments.

Overview

25
25
years of professional experience

Work History

Merchandising Support Associate

Lowes Home Improvement Stores
07.2020 - Current
  • Increased support quality with thorough troubleshooting and problem-solving techniques.
  • Monitored employee and customer interactions to assess quality of service.
  • Exceeded customer expectations by going above and beyond standard support protocols when necessary, resulting in increased satisfaction rates.
  • Consistently met or exceeded performance metrics, showcasing dedication to providing exceptional support services.

Merchandiser Clerk

Salvation Army Thrift Store
02.2016 - 07.2020
  • Drove revenue growth by collaborating with cross-functional teams on pricing strategies, promotions planning, and seasonal launches.
  • Influenced purchasing decisions among target demographics through tailored marketing materials that showcased key product benefits.
  • Ensured compliance with corporate visual guidelines by regularly reviewing merchandise presentation standards and adjusting as needed.
  • Maximized product visibility by strategically placing high-demand items in prime locations within the store.

Assistant Manager

Dollar Tree Stores
06.2013 - 07.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Generated repeat business through exceptional customer service.

Department Manager

Walmart
03.2006 - 07.2016
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.

Customer Service Representative

AT&T Mobility
07.2000 - 11.2005
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

High School Diploma -

Flandreau Indian School
Flandreau, SD
01-1991

Skills

  • Customer support
  • Customer relations
  • Call center experience
  • Documentation skills
  • Sales support
  • Event coordination
  • Schedule management
  • Project assistance
  • Documentation

Accomplishments

I am a Native American Ambassador for American Indian Association of Illinois


I won Artist of the Year in Illinois 2014 and 2020


I make beaded jewerly and Native American regalia


I do performances and apperarances all throughout Illinois and surrounding states

Interests

  • Crafting and DIY Projects
  • Dancing
  • Baking
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Volunteering
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail

Timeline

Merchandising Support Associate

Lowes Home Improvement Stores
07.2020 - Current

Merchandiser Clerk

Salvation Army Thrift Store
02.2016 - 07.2020

Assistant Manager

Dollar Tree Stores
06.2013 - 07.2020

Department Manager

Walmart
03.2006 - 07.2016

Customer Service Representative

AT&T Mobility
07.2000 - 11.2005

High School Diploma -

Flandreau Indian School

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Kelly Summers