Kelly Peacock
South Holland
Summary
Dynamic Revenue Officer with the IRS, skilled in tax compliance and auditing techniques. Proven ability to enhance taxpayer services through innovative educational resources and effective team collaboration. Strong interpersonal communication and analytical skills led to improved operational efficiency and training outcomes, fostering a culture of excellence and reliability in service delivery.
Overview
2024
2024
years of professional experience
Work History
Revenue Officer
Internal Revenue Service, IRS
- Analyzed tax compliance trends to pinpoint enhancement opportunities in taxpayer services.
- Created educational resources to clarify tax regulations and filing processes for the public.
- Collaborated with diverse teams to refine audit processes and elevate operational efficiency.
- Conducted training sessions for new employees on IRS systems, improving overall team performance.
Front End Cashier
Walmart
09.2020 - 12.2023
- Processed customer transactions efficiently using point-of-sale systems.o
- Assisted with maintaining accurate cash drawer balances during shifts.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Monitored product inventory levels at checkout to support restocking efforts.
- Trained new cashiers on operational procedures and customer service standards.
- Implemented best practices for cash handling to minimize discrepancies and improve accuracy.
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
- Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
- Approached every question or concern with calm and level-headed approach.
- Assisted management in monitoring inventory levels near the registers, alerting them to any potential shortages or discrepancies.
- Operated register system to process new purchases, item returns, and merchandise exchanges.
- Enhanced customer checkout experience by efficiently processing transactions and providing friendly service.
Education
Accounting
Governors State University
Park Forest, ILSkills
- Debt management
- Interpersonal communication skills
- Account monitoring
- Auditing techniques
- Professional telephone demeanor
- Account balancing
- Budget planning
- Information tracking
- Cost control
- Tax compliance
- Tax law
- Background checks proficiency
- Investigative techniques
- Researching
- Revenue quotas
- Detailed documentation
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Leadership skills
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Decision-making skills
- Effective communication
- Data entry skills
- Basic accounting principles
- Decision-making
- Recordkeeping and documentation
- Microsoft office proficiency
- Task prioritization
- Account discrepancies
- Analytical thinking
- Interpersonal skills
- Risk assessment
- Interpersonal communication
- Public speaking
- Payment processing
- Time management abilities
- Written communication
- Financial record keeping
- Data analysis
- Report writing
- Audits
- Tax code interpretation
- Compliance review
- Audit management
- Fraud detection
- Payment plan processing
- Tax law understanding
- Delinquent account management
- Deductive reasoning
- Fraud investigation
- Research proficiency
- QuickBooks proficiency
- Financial risk manager
Accomplishments
- Achieved results in a positive and effectively helping with taxpayers, both individuals and businesses.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 13 staff members.
- Resolved product issue through consumer testing.
Timeline
Front End Cashier
Walmart
09.2020 - 12.2023
Revenue Officer
Internal Revenue Service, IRS
Accounting
Governors State University
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