Kelly O'Connor
Des Plaines
Summary
Motivated and dependable professional, looking for a new career opportunity. Ability to excel as a team player or work independently. Excelling in customer service and clerical tasks. Strong attention to detail, and dedicated to contributing to team objectives.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Health Clerk
Hawthorn District 73
Vernon Hills
08.2024 - Current
- Welcome, students and staff, entering the Health Office and fostering a supportive environment.
- Evaluate medical needs by triaging students for appropriate care responses.
- Record student visits in PowerSchool.
- Assist students with minor injuries (i.e. Provide ice/heat packs, Band-Aids, and new clothing if requested or required.
- Handle phone communications, ensuring accurate message delivery to relevant personnel.
- Frequently monitor email accounts for essential updates, documentation, and correspondence.
- Verify health records of incoming students for compliance with physical and immunization requirements.
- Upload all student documents to YellowFolder
- Support the school nurse during emergencies by providing necessary assistance and supplies.
- Assist with hearing and vision screenings: compiling a list of students to be screened/rescreened, notifying staff of screening date(s), and escorting students to and from the screening area.
- Contact staff or parents/guardians regarding student (i.e. early dismissal)
General Merchandise Team Member
Target
Schaumburg
04.2024 - Current
- Customer service
- Cashier
- Inbound (truck intake)
- Replenish inventory on sales floor
- Perform inventory audits on sales floor and back room
- Set up end cap displays
- Price change for sales floor
- Order fulfillment is picked from the sales floor and backroom.
- Backstock excess inventory to backroom
- Brand - Clean up shelves, pickup after guests.
- Re-shop: return merchandise to sales floor
Style Consultant
Target
Alexandria
06.2023 - 04.2024
- Price change consisting of finding markdowns in apparel, shoes, and accessories
- Stocking and back stocking all areas of stores
- Assisting team members and customers to locate merchandise on the floor or back room
- Following visual merchandising guide and helping to complete new floor plans (dressing mannequins, moving fixtures, signage)
- Fitting room attendant
- Cashier
- Customer service
- Operating pallet jack to move inventory
Billing Coordinator
United Rx Pharmacy
Hillside
04.2009 - 05.2023
- Recovering lost revenue via coordination with private insurance companies, Medicaid, and prior/current clientele;
- Maintaining the integrity of Medicare/Managed Care logs; conduct daily census of all nursing homes; resolve discrepancies in accounting records;
- Train department in various methods and practices of long-term care billing;
- Perform collection actions in accordance with the Fair Debt Collection Practices Act and Illinois Law.
- Additionally, streamlined workflow in the Billing Department to ensure positive revenue flow for the company.
- Inputting patient demographics into working system
- Contacting insurance companies/hospice plans for overrides to obtain payment on medications.
- Obtaining prior authorizations for payment on medications.
- Remittance application from various insurances
- Monthly unit dose billing
- Speaking to nursing home facilities to verify patient demographics
- Phone calls with customers regarding explanation of invoices
- Process credit card payments over the phone.
- Completing numerous insurance rejections each month
- Billing for Covid-19 vaccines to insurance and long term care facilities
- Preparing monthly invoices for facilities and patients.
- Working with various departments to acquire the information needed to obtain paid insurance claims
- Team lead of one year to staff of 8. Was the interim between employees and managerial staff.
- Regulated month end billing to ensure deadlines were met.
- Attended monthly meetings to discuss progress or concerns in department.
Store Associate
DSW-Designer Shoe Warehouse
Schaumburg
10.2003 - 04.2009
- Stocking merchandise
- Cashier/cash office duties
- Customer service
- Team lead responsible for up to 10 employees per shift. Assisted in delegating work load and assisting in returns at check lanes.
Education
Associate's degree - Liberal Arts & Sciences, Associate in Arts (AA)
Harper College
Palatine, IL06.2008
Skills
- HIPAA
- PowerSchool
- YellowFolder
- Point Click Care
- Framework
- Docutrak
- Google Sheets
- Microsoft Word
- Data entry
Certification
Driver's License, 09/01/00, Present
Languages
English, Fluent
Timeline
Health Clerk
Hawthorn District 73
08.2024 - Current
General Merchandise Team Member
Target
04.2024 - Current
Style Consultant
Target
06.2023 - 04.2024
Billing Coordinator
United Rx Pharmacy
04.2009 - 05.2023
Store Associate
DSW-Designer Shoe Warehouse
10.2003 - 04.2009
Associate's degree - Liberal Arts & Sciences, Associate in Arts (AA)
Harper College