Kelly Nalezny
Oswego
Summary
Registered Nurse with extensive experience in telephone triage and patient management. Skilled in providing medical advice based on protocols, coordinating referrals, and managing prescriptions to optimize patient care. Committed to continuous education and professional development for enhanced nursing practice.
Overview
1
1
Certification
43
43
years of professional experience
Work History
phone Triage Nurse
Advocate Medical Group
06.2020 - Current
- Providing medical advice based on protocols, determining the urgency of their condition, recommending appropriate care levels, such as doctor’s visits, urgent care or the emergency room.
- Triage phone calls, communicate lab results, referrals, prior authorizations, pre-certs, and coordinate prescription setups.
- Scheduled appointments and arranged referrals to specialists or facilities to ensure timely patient care.
Triage RN
RMG
01.2019 - 12.2019
- Managed triage phone calls and communicated lab or imaging results to patients.
- Coordinated referrals, arranged prescriptions, addressed insurance inquiries, and processed prior authorizations.
- Administered medications and monitored patient reactions effectively.
- Collaborated with medical teams to create personalized care plans.
- Educated patients and families on health management strategies.
RN
Delnor Hospital
12.2005 - 12.2019
- Worked as a registered nurse on the Med/Surg Renal floor, providing comprehensive care to patients./ Post surgical floor.
- Managed all Med/Surg patients and set up peritoneal dialysis with manual exchanges or for patients on continuous cyclers.
- Experience with g-tubes, t-tubes, chest tubes, JP drains, CBI, Foley’s, trachs, IV’s, TPN, etc.
- Contacted physicians to report and discuss abnormal patient test results and medical reports, ensuring timely interventions for patient care.
- Ensured proper documentation of forms and procedures in patient charts to maintain compliance and accuracy.
- Managed audits, phone triage, and staffing as a CSC, streamlining processes to support efficient patient care.
CNA/ Receptionist in Pediatrics
Dreyer Medical Clinic
01.2001 - 12.2005
- Provided patient care including vital signs, school forms, and assistance with procedures and lab tasks; managed phone communications and responded to patient inquiries regarding lab results.
- Supported patient care across Internal Medicine, Family Practice, GI, and Diabetic Clinic, enhancing interdisciplinary collaboration and patient experience.
- Provided compassionate patient care in a fast-paced medical clinic environment.
- Assisted nursing staff with daily patient hygiene and mobility needs.
- Monitored vital signs accurately and reported changes to healthcare team.
Data Entry Clerk/ Accounts Payable Clerk
Keebler Company
01.1991 - 12.1995
- Resolved duplicate payment issues for clients and processed invoices for timely payment.
- Entered and maintained accurate data in company databases.
- Reviewed documents for completeness and accuracy before processing.
- Managed data entry tasks to streamline workflow efficiency.
Accounts Receivable Clerk/ Data Entry Clerk
Osco Drug Corporate Office
01.1984 - 12.1991
- Prepared and organized invoices for payment processing, entered data into system accurately.
- Resolved client overpayments and duplicate payments through thorough invoice research.
- Processed incoming payments from retail locations and corporate clients.
- Verified accuracy of invoices and resolved discrepancies promptly.
- Managed customer accounts and maintained up-to-date records.
Education
Associates Degree - Science / Nursing
Waubonsee Community College
Route 47 @ waubonsee Drive, Sugargrove, IL 60554Diploma - General Education courses
West Leyden High School
Skills
- Telephone triage
- Medical advice
- Referral coordination
- Patient scheduling
- Protocol adherence
- Hospital collaboration
- Prescription management
- Client communication
- Attention to detail
- Critical thinking
- Multi-tasking
- Patient assessment
- Prescription refills
- Clinical judgment
- Nursing process
- Appointment scheduling
- Patient management
- Triage
- HIPAA compliance
- Teamwork
- Problem-solving
Certification
- CPR certification
Timeline
phone Triage Nurse
Advocate Medical Group
06.2020 - Current
Triage RN
RMG
01.2019 - 12.2019
RN
Delnor Hospital
12.2005 - 12.2019
CNA/ Receptionist in Pediatrics
Dreyer Medical Clinic
01.2001 - 12.2005
Data Entry Clerk/ Accounts Payable Clerk
Keebler Company
01.1991 - 12.1995
Accounts Receivable Clerk/ Data Entry Clerk
Osco Drug Corporate Office
01.1984 - 12.1991
Associates Degree - Science / Nursing
Waubonsee Community College
Diploma - General Education courses
West Leyden High School