Kelly M. Jackson
Woodstock
Summary
Professional with experience in coordinating services, known for driving results and fostering team collaboration. Adept at managing client relationships, streamlining processes, and ensuring timely project completion. Strong communicator who adapts to changing needs and facilitates smooth operations. Reliable, organized, and skilled in problem-solving and multitasking.
Overview
21
21
years of professional experience
Work History
Professional Services Coordinator
Meridian IT Inc.
10.2022 - Current
- Absorbed all Service Administrator roles.
- Triaging all incoming request for professional services.
- Evaluate, assesses and process the request appropriately.
- Responsible for existing contracts, creating new contracts and verify all client information to finalize all statements of work.
- Ability to interpret, implement and act upon service management policies and operations.
- Able to handle multiple priorities, confidential information and demonstrate a high level of independent judgment.
- Project coordination.
- Process signed statements of work in accordance with established procedures, work with service delivery managers to get resources assigned, provide key details to the assigned resources.
- Invoicing. Review and approve customer invoices for payment.
- Request management approval for revenue and cost adjustments.
- Vendor relationships.
- Associate vendor cost for customer projects.
- Order/ adjust services by working directly with the purchasing department.
- Review project management and engineer time entries to assure the cost of the project is correct and project is staying on task.
- Resolved client conflicts or issues by employing effective problem-solving techniques, ensuring a positive outcome for all parties involved.
Service Administrator
Meridian IT Inc.
12.2020 - 10.2022
- Managed a high volume service estimates, prioritizing tasks to meet deadlines consistently.
- Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
- Evaluate statements of work to build a project proposal.
- Assess service estimates to assure the cost of the project is correct.
- Edit and review statements of works to make sure everything is formatted and written properly.
- Collaborate daily with engineers, account managers and project managers.
- Review external business partner agreements to ensure their statement of work is properly written and follows our process.
- Set projects up, sales order, purchase orders and close projects down when they are completed.
- Process and set up change orders.
- Set up and maintain client data.
- Engage with legal team if needed.
- Understand and maintain an in-depth knowledge of professional service offerings.
- Provide support for all lines of business.
- Ensure compliance of company policies and practices.
Assistant Athletic Director
Marian Central Catholic High School
06.2017 - 12.2020
- Oversaw scheduling of competitions, practices, and facilities usage to maximize efficiency and optimize resources.
- Monitored academic progress of student-athletes by working closely with academic advisors to ensure eligibility requirements were met consistently.
- Streamlined communication channels between athletes, coaches, staff members, school administration and parents.
- Organize athletic events, tournaments, state regional, sectional and playoff events with the Athletic Director.
- Meet with administration, athletic trainer and maintenance monthly to communicate upcoming events.
- Managing the athletic website by imputing team rosters, coaching staff, pictures, scores and special announcements.
- Maintain student-athlete registration, academic eligibility, physicals, concussion testing, waivers and insurance forms are completed on the athletic website.
- Assist with the interview process of coaches.
- Staying update to date with the ISBE, IDPH and ISBE so I can implement new rules to staff, coaches and students.
- Absorbed all Athletic Secretary roles.
Athletic Secretary
Marian Central Catholic High School
10.2016 - 06.2017
- Coordinated travel arrangements for away games with Durham Bus Services, securing cost-effective transportation and accommodation options for teams.
- Student-athletic award preparation and created a database to track awards.
- Maintain new and current coach files to assure all proper documents are on file prior to coaching.
Senior Satisfactory Academic Progress (SAP) Evaluator
American InterContinental University
05.2011 - 06.2012
- Responsible for team oversight; including coaching and mentoring, performing accurate and consistent auditing of SAP Evaluator’s work, and analyzing data to make department wide initiatives, projects, and reoccurring tasks.
- Provide first level problem resolutions for SAP and SAP appeals.
- Audit results of teams work and provide feedback.
- Gather and analyze data related to departmental goals, trends, and projections.
- Project management oversight.
- Organizational and time management skills.
- Ability to prioritize, competing demands and work within strict deadlines.
- Maintained a high degree of professionalism when dealing with sensitive information or challenging situations during the course of an evaluation.
- Enhanced evaluation accuracy by implementing advanced data analysis techniques and tools.
Re-Entry Student Advisor
American InterContinental University
10.2005 - 05.2011
- Responsible for the adherence to all internal academic policies and procedures necessary for compliance with external standards as set by accrediting and licensing organizations, state and federal agencies, and other regulatory entities.
- Responsible for completing an academic audit to ensure proper academic documents are on file in order to adhere with compliance.
- Evaluate students’ previous grades and calculate students Satisfactory Academic Progress for all students reentering the university.
- Manage the appeals process.
- Maintain current knowledge of all degree program curricula.
- Administer trainings for the Student Affairs department.
- Enhanced student retention by providing personalized academic guidance and support.
Prior Learning Assessment Specialist-Team Lead
American InterContinental University
05.2004 - 10.2005
- Evaluate student’s prior learning and prior learning experiences.
- Conducted interviews with each prospective student in order to construct a coherent tentative degree plan upon entering the university.
- Advise student of school policies.
- Follow up with students to ensure they understand their degree plan and to remind student of any advanced standing requirements they have pending.
- Performed other duties that Prior Learning Assessment Manger deems necessary and appropriate.
- Ensured compliance with federal, state, and local regulations regarding educational assessments and reporting requirements.
Education
Bachelor of Arts - Sociology/ Human Health And Social Services
DePaul University
Chicago, IL03.2004
Skills
- Attention to detail
- Data Analysis/ Entry
- Data management software
- Time management
- Policy compliance
- Team leadership
- Problem-solving
- Multitasking and organization Skills
- Excellent communication
- Team collaboration
Professional Development
Student Success Conference recipient
Languages
English
Timeline
Professional Services Coordinator
Meridian IT Inc.
10.2022 - Current
Service Administrator
Meridian IT Inc.
12.2020 - 10.2022
Assistant Athletic Director
Marian Central Catholic High School
06.2017 - 12.2020
Athletic Secretary
Marian Central Catholic High School
10.2016 - 06.2017
Senior Satisfactory Academic Progress (SAP) Evaluator
American InterContinental University
05.2011 - 06.2012
Re-Entry Student Advisor
American InterContinental University
10.2005 - 05.2011
Prior Learning Assessment Specialist-Team Lead
American InterContinental University
05.2004 - 10.2005
Bachelor of Arts - Sociology/ Human Health And Social Services
DePaul University
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