Kelly Key
Jonesboro
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
WPS Health Solutions
Madison
06.2018 - 06.2025
- Provide excellent customer service to providers requesting claim information.
- Review claims for coding errors which prohibited adjudication.
- Review newly submitted claims for all additional documents required.
Education
Bachelor of Science - Criminal Justice
Columbia Southern University
Orange Beach, AL 10.2015 - 11.2019
Skills
- Communication skills
- Problem solving
- Attention to detail
- Team collaboration
- Time management
- Coding review
- Document management
- Customer service
Timeline
Customer Service Representative
WPS Health Solutions
06.2018 - 06.2025
Bachelor of Science - Criminal Justice
Columbia Southern University
10.2015 - 11.2019