Kelly Hurt
Chicago
Summary
Highly organized and dependable candidate skilled at managing multiple priorities and maintaining a positive attitude. Demonstrated success in achieving team goals and consistently exceeding expectations. Excellent communicator and reliable team player with a strong understanding of the insurance industry.
Overview
13
13
years of professional experience
Work History
Licensed Insurance Agent
GoHealth
03.2021 - Current
- Engage with clients to understand their insurance needs, assess their financial situations, and provide tailored insurance solutions that meet their specific requirements.
- Assist clients with the completion of insurance applications, ensuring all necessary documentation is accurate and submitted in a timely manner.
- Uphold the highest ethical standards in all interactions, ensuring transparency, honesty, and integrity in dealings with clients and colleagues.
- Work closely with other agents, and support staff to streamline processes, share insights, and enhance overall service delivery to clients.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Clinic Coordinator (Lead)
Friend Health
10.2017 - 05.2020
- Acknowledged for my leadership, positivity, and ability to work well under pressure
- Maintained excellent communication and effective working relationships with patients, providers, clinical and clerical team
- Handled administrative tasks such as patients registration, scheduling appointments, verified insurance, coordinate office activities and handle any customer inquiries or issues that may arise.
- Strengthened teamwork among front desk staff by fostering a collaborative work environment and promoting open communication channels.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Health Information Specialist
Friend Family Health Center
09.2011 - 05.2016
- Streamlined the release of information process for patients, ensuring timely access to their medical records while maintaining strict confidentiality.
- Handled sensitive health information and situations according to HIPAA regulations
- Accurately scanned, indexed and inputted documents into electronic health record system. (Centricity)
- Processed records quickly to avoid delays and keep workflows running smoothly.
Education
MBA - Public Administration
Northcentral University
San Diego, California 10-2021
Skills
- Effective Leader
- Insurance Knowledge
- Comprehensive Product Knowledge
- Responsive to New Challenges
- Compassionate Engagement
- Effective Time Management
- Microsoft Proficiency
- Regulatory Compliance Expertise
- Meticulous Observation Skills
Timeline
Licensed Insurance Agent
GoHealth
03.2021 - Current
Clinic Coordinator (Lead)
Friend Health
10.2017 - 05.2020
Health Information Specialist
Friend Family Health Center
09.2011 - 05.2016
MBA - Public Administration
Northcentral University
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