Kelly Hook
Belvidere
Summary
Motivated professional eager to embrace new challenges. Demonstrates strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new competencies.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Retail Manager
Hard Rock Casino
Rockford
07.2024 - 08.2025
- Hired, trained, and mentored staff members through regular evaluations.
- Coordinated with marketing team to execute promotional events effectively.
- Managed daily operations to maintain smooth workflow and enhance customer satisfaction.
- Oversaw inventory management, including stock control and physical counts.
- Conducted inventory activities like receiving shipments and maintaining stock levels.
- Performed data entry of employee information into payroll system accurately.
- Managed timekeeping and payroll functions for all employees efficiently.
- Scheduled staff to ensure adequate coverage during peak hours.
Food and Beverage Supervisor
Rockford Casino
11.2023 - 07.2024
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Demonstrated adaptability by effectively adjusting to sudden changes in customer volume or staffing levels while maintaining exceptional service quality.
- Maximized team productivity by expertly delegating tasks.
- Motivated staff to achieve challenging objectives in fast-paced culinary environments.
HR Specialist
Rockford Casino
08.2022 - 11.2023
- Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
- Provided direction, coaching, and advising to management in interpreting and communicating policies, procedures and practices as they relate to resolving Team Member issues.
- Maintained a working knowledge of industry best practices and changing of laws pertaining to Human Resources.
- Assisted in conducting Team Member related investigations, especially highly sensitive issues of sexual harassment and discrimination.
- Assisted in conducting termination meetings.
- Served as an Employee Representative for Unemployment Appeals.
- Maintain a high level of confidentiality.
- Monitored employee recognition programs.
Seasonal Team Lead
Wal-Mart Supercenter
09.2013 - 09.2022
- Mentored and guided employees to foster proper completion of assigned duties.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Developed succession planning strategies to ensure continuity of leadership within the team and facilitate smooth transitions during organizational changes.
- Built strong relationships with customers through positive attitude and attentive response.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
Accounting Associate
Wal-Mart Supercenter
09.2010 - 08.2013
- Duties include handling large sums of money, balancing daily register totals, preparing deposits, investigation of any off balances, preparing investigation reports, ordering change for the store.
- Entered figures using 10-key calculator to compute data quickly.
- Working directly with management to ensure accuracy of all accounting figures, customer assistance for any billing related issues.
Sales Associate
Wal-Mart Supercenter
02.2010 - 09.2010
- Duties include customer assistance, recovering product displays, re-stocking inventory, answering incoming telephone calls, and assisting with modular changes and price changes.
Claims Supervisor
Wal-Mart Supercenter
04.2009 - 02.2010
- Duties included prepping and sorting claims for proper disposition, ensuring proper labeling of hazardous materials for proper shipment requirements, verifying proper documentation of vendor claim to ensure reimbursement to the company, backing-up to other positions in the store at time of short staffing, presenting weekly claim results to store manager.
Department Manager
Wal-Mart Supercenter
03.2000 - 04.2009
- Duties included contributing to the achievement of my designated department financial goals by monitoring and evaluating the performance of the department and implementing plans to achieve objectives, ensuring effective communication and responding to customer questions and/or comments about department merchandise, monitoring department for signs of theft and potential security risks and contacting proper level of management when problems are identified, ensuring a safe and clean work environment by maintaining all company safety standards, completing all aspects of my designated department's planning processes, maintaining accurate and competitive pricing by completing price changes and verifying pricing by scanning UPC codes to ensure accuracy of signing, ensuring in-stock and appropriate inventory levels by effectively executing all replenishment procedures and merchandising programs, maintaining overall appearance of designated department by keeping racks and shelves fully stocked and properly signed, directing work of department associates by communicating and assigning daily work, reviewing work to ensure tasks are completed and providing job performance feedback to department associates.
Night Supervisor
Kelly's Food Mart
08.1996 - 03.2000
- Maintained fully stock shelves with product by identifying low inventories and re-stocking as needed.
- Prepared carry-out food orders.
- Responsible for accurately counting out cash registers at the end of the night and preparing daily deposit sheets.
- Developed and maintained positive relationships with guests for satisfaction.
- Ensured a clean and organized work environment by directing nightly cleaning tasks and routine maintenance activities.
Education
Associate of Arts - Liberal Arts And General Studies
Clinton Community College
Clinton, Iowa05.1999
Skills
- Excel
- Word
- Outlook
- Critical thinking
- Inventory management
- Organizational skills
References
Available on request.
Pages
2
Certification
- Illinois Bassett
- Food Handlers Certification
- Foid Card
Timeline
Retail Manager
Hard Rock Casino
07.2024 - 08.2025
Food and Beverage Supervisor
Rockford Casino
11.2023 - 07.2024
HR Specialist
Rockford Casino
08.2022 - 11.2023
Seasonal Team Lead
Wal-Mart Supercenter
09.2013 - 09.2022
Accounting Associate
Wal-Mart Supercenter
09.2010 - 08.2013
Sales Associate
Wal-Mart Supercenter
02.2010 - 09.2010
Claims Supervisor
Wal-Mart Supercenter
04.2009 - 02.2010
Department Manager
Wal-Mart Supercenter
03.2000 - 04.2009
Night Supervisor
Kelly's Food Mart
08.1996 - 03.2000
Associate of Arts - Liberal Arts And General Studies
Clinton Community College
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