KELLY FOLEY
Huntley,IL
Summary
Personable and energetic receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. Skilled in multitasking and organization to maximize success.
Overview
5
5
years of professional experience
Work History
Shift Lead Server
California Pizza Kitchen
01.2023 - 01.2026
- Managed incoming phone calls, processed customer orders, and entered transactions accurately using a POS system.
- Skilled in upselling menu items and specials to increase sales and enhance dining experience.
- Ability to work efficiently in fast-paced environments while multitasking.
- Leadership responsibilities that includes training new employees and coordinating team efforts to ensure optimal service.
- Strong communication and interpersonal skills to interact effectively with guests and colleagues.
- Repeatedly won upselling contests held by management. Sold $4000 in gift cards Christmas 2025.
Assistant Manager
Maple and Hash
07.2022 - 09.2023
- Assisted in the successful opening of a new restaurant location.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Consistently beat sales expectations; won the first holiday gift card competition by selling over $1600 in gift cards.
- Repeatedly commended by customers for excellent service on social media, such as Google Reviews and Facebook.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Improved staffing during busy periods by creating employee schedules using Sling app and monitoring call-outs.
- Monitored cash intake and deposit records using Google Sheets, increasing accuracy, and reducing discrepancies.
Team Lead Phlebotomist
Biolife Plasma Services
07.2021 - 02.2022
- Responsible for the completion of daily tasks by coworkers directly under me.
- Worked different stations to provide optimal coverage and meet production goals.
- Conducted venipuncture procedures.
- Greeted new donors and explained processes and procedures.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Answered phone promptly and directed incoming calls to correct offices.
- Created appointments for returning donors
Education
Accounting Certification -
McHenry County College
Crystal Lake, IL05-2027
Associate of Arts -
Elgin Community College
Elgin, IL05-2020
Skills
- Microsoft Word, Google, Excel
- Leadership
- Guest service
- Multitasking
Certifications And Achievements
- Basset Certification
- Food Safety Handler Certification
- Associate Degree
Timeline
Shift Lead Server
California Pizza Kitchen
01.2023 - 01.2026
Assistant Manager
Maple and Hash
07.2022 - 09.2023
Team Lead Phlebotomist
Biolife Plasma Services
07.2021 - 02.2022
Accounting Certification -
McHenry County College
Associate of Arts -
Elgin Community College