Kelly Dandurand
Oak Forest
Summary
Dynamic Assistant Store Director with over six years of leadership experience in retail operations. Strong background in training staff, analyzing sales trends, and ensuring compliance with safety regulations. Committed to delivering exceptional customer service and driving team productivity.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Assistant Store Director
Jewel-Osco
New Lenox
08.2020 - Current
- Supervised daily operations to ensure efficient store functionality.
- Managed inventory control processes to maintain product availability.
- Trained and mentored staff on customer service and operational standards, enhancing team capability and service quality.
- Coordinated scheduling and staffing to ensure optimal store coverage and meet customer demand.
- Enforced safety and compliance regulations within the store environment.
- Collaborated with department managers to improve overall store performance.
- Analyzed sales data to identify trends, informing strategies for inventory management and sales enhancement.
- Resolved customer complaints in a professional manner.
- Conducted regular team meetings to ensure effective communication between departments.
- Tracked sales figures on a daily basis and made recommendations based on trends observed.
- Assisted with recruiting new employees for various positions within the store.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Store Manager
Walgreen's Pharmacy
Palos Hills
01.2014 - 07.2020
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Resolved customer complaints in a timely manner.
- Established customer service standards, monitoring staff compliance to enhance customer satisfaction.
- Oversaw storewide merchandising benchmarks, ensuring alignment with operational excellence goals.
- Recruited, trained and supervised new employees.
- Strengthened workflow productivity through effective hiring, management, and development of top talent.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
Server
Papa Joes Restaurant
Oak Lawn
01.2010 - 12.2013
- Delivered exceptional customer service to enhance dining experience in fast-paced environment.
- Processed customer orders with accuracy and efficiency to ensure timely service.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Ensured cleanliness and organization of dining area to create inviting atmosphere for guests.
- Assisted in training new servers on restaurant procedures and standards.
- Handled cash transactions and processed payments with attention to detail.
Server
Outriggers Restaurant
Tinley Park
03.2007 - 01.2010
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Recommended dessert options to customers, enhancing overall dining experience and encouraging additional sales., appetizers, and specialty drinks to optimize sales.
- Informed customers of daily specials and signature menu items.
- Stayed informed about daily specials, new menu items, promotions.
- Mixed and served beverages according to standard recipes, ensuring quality and customer satisfaction. according to standard recipes.
- Trained new employees on restaurant procedures and plating techniques, improving team efficiency and service consistency.
- Prepared checks, itemizing total meal costs and taxes.
Education
High School Diploma -
Hanover Central
Cedar Lake, IN05-1996
Skills
- Inventory management
- Merchandising strategy
- Sales analysis
- Sales forecasting
- Operational efficiency
- Compliance enforcement
- Staff training
- Customer relationship management
Affiliations
- PTL president for six years
- School board member for six years
Certification
- Certified Pharmacy Technician - PTCB
Timeline
Assistant Store Director
Jewel-Osco
08.2020 - Current
Store Manager
Walgreen's Pharmacy
01.2014 - 07.2020
Server
Papa Joes Restaurant
01.2010 - 12.2013
Server
Outriggers Restaurant
03.2007 - 01.2010
High School Diploma -
Hanover Central