Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Cutler

Naperville

Summary

Constantly find ways to streamline office operations. Jump at opportunities to assist colleagues and management team. Dedicated office management professional with experience handling a wide range of administrative, technical and executive-support tasks. Excel at resolving employer challenges with innovative solutions, systems and process improvements that increase efficiency, customer satisfaction and the bottom line. Skilled relationship builder with the proven ability to work with different personality styles. Advanced computer skills in MS Office Suite and other applications/systems.

Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.

Overview

18
18
years of professional experience

Work History

Office Manager

BluePay Processing
09.2007 - 01.2019
  • Sales & Partner Support
  • Managed daily office operations, ensuring efficient workflow and support for all departments.
  • Coordinated scheduling and logistics for meetings, enhancing communication across teams.
  • Oversaw inventory management, optimizing supply ordering processes to reduce costs.
  • Implemented office policies and procedures, improving compliance and operational efficiency.
  • Developed training programs for new staff, fostering skill development and team integration.
  • Analyzed performance metrics to identify areas for process improvement and cost savings.
  • Led initiatives to enhance workplace culture, resulting in increased employee satisfaction levels.
  • Collaborated with cross-functional teams to streamline project workflows and ensure timely deliverables.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.

Administrative Assistant

Newark Ford
03.2001 - 05.2006
  • Managed scheduling and coordination of appointments for service departments.
  • Developed and maintained filing systems to ensure efficient document retrieval.
  • Assisted in preparing reports and presentations for management review.
  • Streamlined communication between departments to enhance operational efficiency.
  • Implemented inventory tracking system for office supplies, reducing costs by minimizing waste.
  • Oversaw customer inquiries, providing timely responses to enhance client satisfaction.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Maintained inventory of office supplies and placed orders.
  • Improved document processing speed by introducing automated templates for routine correspondence.
  • Developed filing system for historical documents, preserving important company records and improving access to information.
  • Contributed to policy updates, researching regulations to ensure company compliance.
  • Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.

Education

High School Diploma -

Morris Community High School
Morris, IL
05.1999

Skills

  • Office Management
  • Meeting & Event Planning
  • Technical Support
  • Report & Document Preparation
  • Spreadsheet & Database Creation
  • Expense Reduction
  • Data Entry Management
  • Teambuilding & Supervision
  • Bookkeeping & Payroll
  • Travel Planning
  • Office management
  • Customer service
  • Organizational skills
  • Office administration
  • Data entry
  • Customer relations
  • Billing
  • Scheduling and calendar management
  • Administrative support
  • Payroll processing
  • Bookkeeping
  • Document management
  • Payroll and budgeting
  • Clerical support
  • Account reconciliation
  • Credit and collections
  • Relationship building
  • Mail handling
  • Scheduling coordination
  • Inventory control
  • Staff management
  • Employee supervision
  • Operations management
  • Human resources
  • Conflict management
  • Staff hiring
  • Supply management
  • Employee training
  • Documentation and control
  • Training and coaching
  • Policy implementation
  • Workflow optimization
  • Financial reporting
  • Financial tracking
  • Expense reporting
  • Database administration
  • Travel coordination
  • Workflow planning
  • Documentation expertise
  • Policy and procedure modification
  • Compliance monitoring
  • Project management
  • Technical support
  • Performance improvement
  • Regulatory compliance
  • Budget administration

Timeline

Office Manager

BluePay Processing
09.2007 - 01.2019

Administrative Assistant

Newark Ford
03.2001 - 05.2006

High School Diploma -

Morris Community High School

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Kelly Cutler