Kelly Brooks
Fairview Heights
Summary
Dynamic professional with extensive experience in crisis intervention and case management at Chestnut Health Systems. Proven ability to develop individualized care plans and facilitate positive behavior change. Skilled in compliance monitoring and documentation, with a strong commitment to mental health support and community engagement. Adept at navigating complex systems to enhance client outcomes.
Approachable individual with excellent communication, problem-solving, and organizational skills. Passionate about helping others succeed with proven track record in developing successful mentoring relationships with students. Fosters sense of community among residents to support individuals in times of need.
Overview
10
10
years of professional experience
Work History
Resident Services Coordinator
Preservation Management
11.2025 - Current
- Responded to student inquiries and concerns, offering support and guidance.
- Enforced policies and safety standards through building and room rounds.
- Assisted in recruitment and selection of student leaders.
- Helped develop and implement programs to foster community growth and development.
Crisis Intervention Specialist/Housing Case Manage
Chestnut Health Systems
07.2019 - 10.2025
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Member of on-call emergency response team for crisis intervention within facility.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Conversed with individuals in crisis which called or texted hotline for assistance.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
Case Manager
SIHF Healthcare
11.2015 - 04.2019
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Participated in community events to promote services and engage with public.
- Researched best practices and developed strategies to improve program outcomes.
Education
Bachelor of Science - BA Communication
Eastern Illinois University
Charleston, Illinois, ILMaster of Arts - Mental Health Counseling
Missouri Baptist University
St. Louis, MOSkills
- Disability services
- Mental health support
- Compliance monitoring
- Legal compliance
- Documentation
Timeline
Resident Services Coordinator
Preservation Management
11.2025 - Current
Crisis Intervention Specialist/Housing Case Manage
Chestnut Health Systems
07.2019 - 10.2025
Case Manager
SIHF Healthcare
11.2015 - 04.2019
Bachelor of Science - BA Communication
Eastern Illinois University
Master of Arts - Mental Health Counseling
Missouri Baptist University