Summary
Overview
Work History
Education
Skills
Timeline
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KELLY ARNETT

New Lenox,IL

Summary

Enthusiastic Sales and Interior Design professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. With a focus in interior design, the overall goal has maintained the same: to go above and beyond in order to fit clients needs.

Overview

9
9
years of professional experience

Work History

Showroom Sales Representative

Cowtan & Tout
03.2022 - Current
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Received and distributed checks to corresponding vendors.
  • Greeted each customer and offered assistance
  • Quoted/ Reserved/ Ordered yards of high-end luxurious fabric, wallpaper, and trim.
  • Shopped fabric options for specific client needs
  • Merchandised showroom including stapling fabrics to boards per rotation's guidelines and measurements.
  • Maintained sample area
  • Answered all calls/ emails regarding customer service needs as well as product information

KITCHEN SALES ASSISTANT

SCHILLINGS LUMBER
01.2021 - 03.2022
  • Processing cabinet, countertop, plumbing, flooring, etc
  • Orders for my own clients and other designers
  • Greeting all guests as well as giving tours of the showroom to introduce what is offered
  • Preparing meetings for designers
  • Selling stock and custom vanities
  • Using 2020 to prepare layouts, perspectives, and pricing
  • Processing payments and distributing funds wherever needed
  • Addressing customer’s unique issues and finding appropriate solutions
  • Processing replacement /part orders for customers
  • Answering all phone calls to the kitchen and flooring department

DESIGN ASSISTANT

DRURY DESIGN
01.2019 - 12.2020
  • Join designer on initial consults for: notes, drawings, taking all measurements
  • Provide all drawings via Chief Architect from consult to final
  • Create purchase orders to send off for tile, hardware, countertops, etc
  • Operate CRM software
  • Understand appliance specs and apply them to electrical plans
  • Set up all meetings for designer with tools, drawings, finishes, and contracts
  • Write up contracts for specific projects
  • Balance job cost sheets and ensure projects are on track
  • Travel to countertop layouts
  • Provide permit drawings to specific standards of towns, villages, etc.

DESIGN ASSISTANT

MICHAEL ABRAMS INTERIORS
01.2017 - 01.2019
  • Provide CAD and Sketchup drawings following on site measure visits
  • Decor & accessory installs
  • Run out for materials fit for current project
  • Open and close the showroom
  • Order samples and organize showroom.

ASSOCIATE DESIGNER

STUDIO ARMADI
01.2016 - 01.2018
  • Provide SketchUp drawings as well as on site visits for measures
  • Understand and explain the custom cabinetry process to potential customers
  • Run out for materials/samples fit for current project and organize
  • Open and close the showroom.

VISUAL MERCHANDISER

AMERICAN GIRL PLACE
01.2015 - 01.2017
  • Follow corporate guidelines and fixture maps for display
  • Design store floor plan and decor
  • Build props and floor set up
  • Follow Microsoft Excel for building fixture maps and other tasks.

Education

BFA - INTERIOR ARCHITECTURE

COLUMBIA COLLEGE CHICAGO
CHICAGO, IL
2018

Skills

  • Communication, Negotiating, Problem Solving, Adaptability, Organization, SketchUp, 2020, Revit, AutoCAD, Chief Architect, Microsoft Office, Hand Sketching, CRM

Timeline

Showroom Sales Representative

Cowtan & Tout
03.2022 - Current

KITCHEN SALES ASSISTANT

SCHILLINGS LUMBER
01.2021 - 03.2022

DESIGN ASSISTANT

DRURY DESIGN
01.2019 - 12.2020

DESIGN ASSISTANT

MICHAEL ABRAMS INTERIORS
01.2017 - 01.2019

ASSOCIATE DESIGNER

STUDIO ARMADI
01.2016 - 01.2018

VISUAL MERCHANDISER

AMERICAN GIRL PLACE
01.2015 - 01.2017

BFA - INTERIOR ARCHITECTURE

COLUMBIA COLLEGE CHICAGO

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