Kellinah Wines
Ridott
Summary
Dynamic Assistant Store Manager with a proven track record at Casey's General Stores, excelling in team management and operations. Skilled in order management and issue resolution, I implemented cost-saving strategies that enhanced profitability. Adept at training new hires and fostering a collaborative environment, ensuring exceptional customer service and operational efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Store Manager/Crew Shift Leader
Caseys's General Stores
Dakota
09.2022 - Current
- Delegated work to staff, setting priorities and goals.
- Coordinated with vendors to secure product availability at competitive prices.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Prepared staff work schedules and assigned team members to specific duties.
- Coached and developed store associates through formal and informal interactions.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Provided training to new employees on company policies and procedures.
- Maintained inventory by checking merchandise to determine levels.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Stocked shelves and cases with new or transferred items.
- Assisted in navigating large loads to assigned areas.
- Unloaded incoming shipments and placed items onto designated pallets or shelves.
Domestic Engineer
Myself
Ridott
08.2011 - 09.2022
- Domestic engineer off and on for years, due to young children, and also homeschooling kids during and after the pandemic.
- Household management: cleaning, organizing and maintaining
- Childcare
- Financial Management: paying bills, managing household expenses
- Scheduling: appointments, sports activities etc
- Logistics
Cafeteria Worker
Dakota Jr/Sr Highschool
Dakota
03.2018 - 03.2020
- Part-time cafeteria worker at our local high school.
- Followed health and safety regulations when preparing meals or handling food products.
- Conducted regular cleaning and maintenance of cafeteria equipment and utensils.
- Maintained tools, equipment and surfaces in clean, neat and working order.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Engaged with students and staff in a friendly manner to create a welcoming cafeteria environment.
Skills
- Store operations
- New hire training
- Order management
- POS systems
- Team management
- Operations
- Issue resolution
- Time management
Certification
- Basset Certification
- Food Service Manager Certificate
References
References available upon request.
Timeline
Assistant Store Manager/Crew Shift Leader
Caseys's General Stores
09.2022 - Current
Cafeteria Worker
Dakota Jr/Sr Highschool
03.2018 - 03.2020
Domestic Engineer
Myself
08.2011 - 09.2022
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