Kellie Nelson
Bloomingburg
Summary
Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.
Overview
19
19
years of professional experience
Work History
Patient Advocate/Authorization specialist
Altus Biologics
01.2018 - 01.2024
- Scheduling and educating Patient on details of benefits and cost shares
- Communicating with medical professionals
- Identifying patients questions and concerns as well as facilitating satisfactory resolutions.
- Handling paperwork with insurance companies including processing forms, requests and applying For benefits on patients behave.
Assistant Property Manager
Greystar Management
01.2013 - 01.2017
- Assisting the Manager in the daily functions to maintain the property.
- Collect rent and delinquency; Eviction Court and developing payment arrangements
- Handle resident concerns, complaints and vender scheduling
- Delegating daily tasks and requests
- Rental insurance verification
Assistant
Dr.Grezgrez Kurzydlo
01.2012 - 01.2012
- Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing) as the assistant to the registrar and admissions office. Coordinated travel arrangements, maintained database and ensured the delivery of premium service to students. Quickly became a trusted assistant known for “can-do” attitude, flexibility and high-quality work.
- Highlights:
- Process pharmacy and prescription refill requests.
- Helped coordinate dozens of recruitment events (average of 12 large gatherings per year) that contributed to consistently high enrollment levels.
- Research and collect on patients past due and current accounts, co pays, co-insurance and deductibles
- Verify insurance, prior authorizations, referrals, DME orders and pre-certificates
- Front desk check in and data entry of patients demographics
- Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.
Assistant
Mehta Medical Group
01.2011 - 01.2012
- Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing) as the assistant to the registrar and admissions office. Coordinated travel arrangements, maintained database and ensured the delivery of premium service to students. Quickly became a trusted assistant known for “can-do” attitude, flexibility and high-quality work.
- Highlights:
- Process pharmacy and prescription refill requests.
- Helped coordinate dozens of recruitment events (average of 12 large gatherings per year) that contributed to consistently high enrollment levels.
- Research and collect on patients past due and current accounts, co pays, co-insurance and deductibles
- Verify insurance, prior authorizations, referrals, DME orders and pre-certificates
- Front desk check in and data entry of patients demographics
- Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.
Medical Assistant
Humble Heath Care
01.2005 - 01.2009
- Washed, feed and clothed the residents
- Helped patients with walking, exercising and moving in and out of bed
- Provided basic patient care under direction of nursing staff
- Highlights:
Education
University of Phoenix
Indianapolis, IN01.2014
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Everest Institute
Spring, TX01.2011
Bachelor of Science - Physical Therapy
Bryan University
Phoenix, AZ05-2026
Skills
- Office Skills:
- Office Management
- Records Management
- Database Administration
- Spreadsheets/Reports
- Event Management
- Front-Desk Reception
- Executive Support
- Travel Coordination
- Computer Skills:
- MS Word
- MS Excel
- MS PowerPoint
- MS Outlook
- MS Access
- MS Project
- MS Publisher
- FileMaker Pro
- Windows
- Claims processing
- Insurance verification
- Benefit coordination
- Patient education
- Medical terminology
- Care management
- Documentation accuracy
- Data entry
- Appointment scheduling
- Customer service excellence
- Payment arrangements
- Administrative support
- Interpersonal communication
- Problem resolution strategies
- Team collaboration
- Records management
- Empathetic listening
- Patient rights
- Proactive problem-solving
- Organized nature
- Resource utilization
- Regulatory compliance
Timeline
Patient Advocate/Authorization specialist
Altus Biologics
01.2018 - 01.2024
Assistant Property Manager
Greystar Management
01.2013 - 01.2017
Assistant
Dr.Grezgrez Kurzydlo
01.2012 - 01.2012
Assistant
Mehta Medical Group
01.2011 - 01.2012
Medical Assistant
Humble Heath Care
01.2005 - 01.2009
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Everest Institute
University of Phoenix
Bachelor of Science - Physical Therapy
Bryan University