Dedicated server and bartender with exceptional customer service skills. Proven ability to enhance guest engagement and satisfaction in high-volume dining environments.
Overview
9
9
years of professional experience
Work History
Server/Bartender
The Barn Steakhouse
03.2022 - Current
Delivered exceptional customer service, ensuring guest satisfaction through attentive and personalized interactions.
Managed multiple tables efficiently, prioritizing tasks to enhance dining experience during peak hours.
Collaborated with kitchen staff to synchronize food preparation and delivery for timely service.
Trained new servers on menu offerings and best practices for customer engagement and order accuracy.
Assisted in inventory management by tracking stock levels and notifying management of shortages or discrepancies.
Upsold menu items effectively, contributing to increased revenue through strategic recommendations to patrons.
Server
Illegal Pete’s
05.2017 - 05.2020
Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
Collaborated with kitchen staff to streamline order delivery process, enhancing overall efficiency.
Trained and mentored new servers on menu knowledge and service standards, improving team performance.
Managed cash handling procedures accurately, maintaining financial integrity during shifts.
Maximized table turnover rate by managing reservations and seating arrangements.
Coordinated special events and large parties, ensuring smooth operations and attention to detail.
Education
Bachelor of Science - Family Studies And Human Development
University of Arizona
Tucson, AZ
05.2020
Master of Science - Marriage And Family Therapy
Northwestern University
Evanston, IL
06.2023
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
High volume dining
Team collaboration
Timeline
Server/Bartender
The Barn Steakhouse
03.2022 - Current
Server
Illegal Pete’s
05.2017 - 05.2020
Master of Science - Marriage And Family Therapy
Northwestern University
Bachelor of Science - Family Studies And Human Development