Kellie Lewis
Schaumburg
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Golf Rose Animal Hospital
04.2023 - Current
- Exhibited high energy and professionalism when dealing with clients and staff.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Sought ways to improve processes and services provided.
RESORT ASSOCIATE/DAYCARE ATTENDANT
Waggles Pet Resort
05.2021 - 03.2023
- Supervised play groups and maintained safe environments for all animals
- Transported animals for the chauffeur service
- Kept work areas clean, providing extra cleaning services when needed.
- Promoted a welcoming atmosphere, greeting guests upon arrival and providing personalized assistance throughout their stay.
CUSTOMER SERVICE AGENT
AW Companies, Inc.
01.2021 - 05.2021
- Provided top-notch customer service to every customer
- Inbound/Outbound Calling
- Used different computer systems to further investigate customer's accounts/orders/information/etc.
- Followed up with customers about resolved issues to maintain high standards of customer service.
CERTIFIED DOG TRAINER
Dog Training Now
09.2018 - 10.2020
- Evaluated animals to determine temperaments, abilities and aptitude for training
- Provided one-on-one training and lessons for dog owners
- Experience with e-collars and off-leash training.
- Promoted a safe and positive learning environment by maintaining clean, organized, and welcoming training spaces for clients and their dogs.
DOG DAYCARE ATTENDANT & GROOMING RECEPTIONIST
Central Bark Dog Daycare & Boarding
05.2014 - 08.2018
- Kept cages, kennels, play yards and grooming areas neat and clean
- Supervised play groups and maintained safe environment for all animals
- Provided top-notch customer service to every customer and exceptional care to all animals
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Education
High School Diploma -
Grayslake Central High School
Grayslake, IL05.2012
Skills
- Customer service
- Group and individual instruction
- Report preparation
- Complaint resolution
- Inbound and Outbound Calling
- Retail store support
- Creative problem solving
- Data Management
Timeline
Customer Service Representative
Golf Rose Animal Hospital
04.2023 - Current
RESORT ASSOCIATE/DAYCARE ATTENDANT
Waggles Pet Resort
05.2021 - 03.2023
CUSTOMER SERVICE AGENT
AW Companies, Inc.
01.2021 - 05.2021
CERTIFIED DOG TRAINER
Dog Training Now
09.2018 - 10.2020
DOG DAYCARE ATTENDANT & GROOMING RECEPTIONIST
Central Bark Dog Daycare & Boarding
05.2014 - 08.2018
High School Diploma -
Grayslake Central High School
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