Kelli Westlund
Glen Ellyn,IL
Summary
Proven leader in the hospitality sector, adept at elevating customer experiences and boosting sales. Skilled in conflict resolution and customer relationship management. I excel in creating memorable dining experiences and resolving issues with diplomacy. My approach has significantly increased sales and customer satisfaction, demonstrating exceptional adaptability and service dedication.
Overview
5
5
years of professional experience
Work History
Server
Jam N' Jelly Cafe
08.2023 - Current
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported the needs of 10 other coworker while taking care of over 100 customers per shift.
Lead Server
Roadhouse 38
08.2022 - 02.2023
- Increased sales significantly by upselling higher-end products to customers.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Server
The Melting Pot Restaurants Inc.
11.2021 - 08.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Carried out professional service, retaining polite and friendly approach at all times.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Promoted specialty dishes, beverages, and packages to increase sales while elevating diners experience.
Host
Egg Harbor Cafe
08.2020 - 11.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered phone calls to take orders, give information and document reservations.
- Advised customers about special offerings and menu items to help drive sales.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Managed the waitlist of over 100+ tables every weekend.
Education
High School Diploma -
Glenbard South High School
Glen Ellyn, IL12-2020
Skills
- Time management
- Customer service
- Customer inquiries
- Multitasking and organization
- Adaptability and flexibility
- Customer complaint resolution
- Customer relationship management
- Conflict resolution
- Telephone management
Timeline
Server
Jam N' Jelly Cafe
08.2023 - Current
Lead Server
Roadhouse 38
08.2022 - 02.2023
Server
The Melting Pot Restaurants Inc.
11.2021 - 08.2022
Host
Egg Harbor Cafe
08.2020 - 11.2021
High School Diploma -
Glenbard South High School
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