Kelley Walker
Pekin
Summary
Dynamic warehouse associate with proven success at Amazon, excelling in order accuracy and productivity. Leveraged problem-solving skills to enhance operational efficiency and trained new hires in safety protocols. As an owner/operator, developed marketing strategies that significantly increased customer satisfaction and brand awareness. Strong analytical abilities drive business process optimization.
Overview
13
13
years of professional experience
Work History
Warehouse Associate
Amazon
North Pekin, IL
11.2023 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Consistently lifted materials weighing as much as Number pounds.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Assisted in reducing product damage by properly handling and storing materials.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Maintained clean, orderly work environment free of hazards.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Assembled pallets and crates for secure transportation of materials.
- Operated equipment while observing standard safety procedures.
- Helped train new employees in safe practices and warehouse procedures.
Owner/Operator
Scooper Heros
Peoria And Tazewell Counties, IL
11.2012 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
- Assessed income and expenses and adapted plans to improve profit levels.
- Contributed positively to the local community through involvement in various events or charitable organizations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Education
Industrial And Organizational Psychology
Illinois Central College
East Peoria, IL05.2004
Skills
- Problem-solving
- Critical thinking expertise
- Analytical and critical thinking
- Critical Thinking Teaching
- Critical thinking proficiency
- Small business operations
- Sales tactics
- Business process optimization
- Marketing expertise
- Competitor trend research
- Entrepreneurial leadership
- Cost control and budgeting
- Start-up operations
- Customer service
- Strategic planning
- New business development
- Financial planning
- Financial management
- Attention to detail
- Professional networking
- Entrepreneurial personality
- Verbal and written communication
- Scheduling
- Operations oversight
Timeline
Warehouse Associate
Amazon
11.2023 - Current
Owner/Operator
Scooper Heros
11.2012 - Current
Industrial And Organizational Psychology
Illinois Central College