Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelleese Patton

Lombard

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Compassionate individual with experience supporting elderly and ill people with in-home care. Promotes understanding attitude and compassionate nature to achieve comfortable and welcoming environment for patients.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Patient Care Companion

Advocate Christ Medical Center
11.2024 - Current
  • Provided compassionate support to patients, enhancing comfort and well-being during care activities.
  • Assisted nursing staff with daily tasks, ensuring smooth workflow and patient satisfaction.
  • Monitored patient vital signs, reporting changes to medical professionals for prompt intervention.
  • Facilitated communication between patients and healthcare team, improving care coordination.
  • Implemented safety protocols, maintaining a clean and secure environment for patients and staff.
  • Trained new companions on best practices in patient care and interpersonal communication skills.
  • Participated in team meetings, contributing insights on patient needs and care improvements.
  • Prevented falls or injuries by actively monitoring patients at risk for mobility issues or confusion.
  • Reduced anxiety for patients and their families by offering emotional support and addressing concerns.
  • Supported patients during medical procedures, acting as a calming presence to ease stress or discomfort.
  • Nurtured trusting relationships between patients, families, and healthcare teams through active listening skills.

Mailroom Clerk

First American Bank
02.2020 - 05.2024
  • Multitasked effectively in a fast-paced environment, prioritizing tasks appropriately to meet daily deadlines consistently.
  • Provided exceptional customer service by promptly addressing questions or concerns from employees regarding their incoming or outgoing mail.
  • Improved mail processing efficiency by accurately sorting and distributing incoming mail to appropriate departments.

Customer Service Representative

QCSS
07.2022 - 09.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Glenbard East High School
Lombard, IL
05.2015

Skills

  • Problem-solving abilities
  • Data Entry
  • Microsoft Excel
  • Scheduling
  • Call Management
  • Paperwork Processing
  • Appointment Scheduling
  • Patient Care
  • Light Housekeeping
  • Patient transportation
  • Schedule Management
  • Elder Care
  • Personal Care Aide
  • Compassionate care
  • Dementia care
  • Mobility assistance
  • First aid and CPR
  • Fall prevention
  • Dependable and responsible
  • Patient care

Certification

RQI Verification

Timeline

Patient Care Companion

Advocate Christ Medical Center
11.2024 - Current

Customer Service Representative

QCSS
07.2022 - 09.2023

Mailroom Clerk

First American Bank
02.2020 - 05.2024

High School Diploma -

Glenbard East High School

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Kelleese Patton