Kelci Hogue
Elgin
Summary
Dynamic and detail-oriented professional with experience, excelling in shipment preparation and order fulfillment. Proven ability to collaborate effectively within teams, enhancing operational efficiency. Committed to continuous learning and fostering strong customer relationships, leveraging attention to detail and organizational skills to drive success in fast-paced environments with track record of reliability and strong problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Stock Associate
World Market
08.2025 - 11.2025
- Assisted in unloading shipments, verifying product quantities for accuracy, and minimizing discrepancies.
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Supported colleagues in other departments when needed to ensure cohesive store operations across all teams.
- Greeted customers and directed to requested products.
- Streamlined order fulfillment processes, ensuring accurate picking and packing of items for shipment.
Adult Swim Coach
Midtown Athletic Club
10.2024 - 02.2025
- Contributed in developing and promoting an adult swim program to encourage participation and skill development.
- Collaborated with the team to refine coaching strategies and program structure for future participants.
- Engaged in outreach efforts to attract new swimmers, with a focus on growing enrollment for the upcoming season.
- Maintained readiness to coach and support adult swimmers once the program gains traction.
Volunteer Team Admin
Addison Group
11.2024 - 11.2024
- Provided exceptional customer service as the welcoming face and voice for all visitors and callers.
- Managed phone and email inquiries, and greeted in-office visitors.
- Collaborated with the Volunteer Team to schedule and coordinate shifts for various groups, ensuring seamless operations.
- Directed volunteers and delivery drivers to appropriate locations.
- Managed routine office tasks, including addressing and preparing letters, utilizing a paper-cutting machine, and operating a postage machine for mailings.
Customer Service Representative
SJC
06.2021 - 06.2024
- Collaborated with team members to resolve complex customer issues effectively.
- Implemented innovative solutions for overcoming common challenges faced during the collections process.
- Developed a strong rapport with customers and third parties through phone calls, emails, and Salesforce communications, fostering goodwill that facilitated more effective collections efforts.
- Enhanced the efficiency of the collections process with thorough documentation and accurate recordkeeping.
- Oversaw detailed aging reports for top clients.
- Monitored and maintained highly complicated assigned accounts, which included customer calls, account adjustments, customer reconciliations, utilizing portals, problem-solving, and risk management through the timely escalation of high-risk accounts.
- Revitalized training by developing a training checklist. Led three new hires, and supported two others.
Education
Bachelor of Arts - Integrative Studies
University of North Texas
Denton, TX12-2017
Associate of Arts - General Studies
Elgin Community College
Elgin, IL05-2015
Skills
- Willing to learn
- Teamwork and collaboration
- Attention to detail
- Shipment preparation
- Pulling and preparing orders
- Sorting and organizing
Languages
Spanish
Elementary
French
Elementary
Timeline
Stock Associate
World Market
08.2025 - 11.2025
Volunteer Team Admin
Addison Group
11.2024 - 11.2024
Adult Swim Coach
Midtown Athletic Club
10.2024 - 02.2025
Customer Service Representative
SJC
06.2021 - 06.2024
Bachelor of Arts - Integrative Studies
University of North Texas
Associate of Arts - General Studies
Elgin Community College