Kelcie Winders
Eldorado
Summary
Dynamic DME Billing and Customer Service Representative with a proven track record at Becks Home Health Care, excelling in invoice processing and enhancing customer satisfaction. Skilled in problem-solving and effective communication, I streamlined billing processes, reducing errors and fostering strong patient relationships, ultimately increasing customer retention.
Overview
9
9
years of professional experience
Work History
DME Billing/ Customer Service Representative
Becks Home Health Care
11.2021 - 05.2025
- Processed orders for DME billing
- Collected proper documentation needed for billing DME supplies and equipment
- Created patient accounts
- Worked with customers and patients in store with the proper supplies or equipment needed.
- Answered phone calls
- Verified insurance for billing.
- Streamlined billing processes for improved efficiency and reduced errors.
- Enhanced customer satisfaction by promptly addressing billing inquiries and resolving disputes.
- Developed personalized payment plans for customers experiencing financial difficulties, resulting in increased customer retention.
- Maintained a strong knowledge of industry regulations and best practices relating to billing procedures, providing expert guidance when needed.
- Updated customer records with accurate billing information, preventing future disputes and delays in payment processing.
Dental Receptionist
Harrisburg Community Health and Emergency Services
04.2016 - 09.2016
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
Education
Hardin County High School
Elizabethtown, IL05-2007
Skills
- Invoice processing
- Payment processing
- Sales support
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Calm and professional under pressure
- Reliability
- Excellent communication
- Computer skills
- Understanding customer needs
- Active listening
- Effective communication
- Money handling
- Teamwork skills
Timeline
DME Billing/ Customer Service Representative
Becks Home Health Care
11.2021 - 05.2025
Dental Receptionist
Harrisburg Community Health and Emergency Services
04.2016 - 09.2016
Hardin County High School
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