Keith Wouk
Director Of IT Infrastructure And Operations
Geneva,IL
Summary
Highly skilled IT professional with a proven track record in planning, developing, documenting, and implementing innovative and dynamic technology solutions. Recognized as a self-motivated leader who quickly assesses business needs and generates timely proposals. Known for delivering exceptional user support while ensuring the network remains highly available and secure. Adept at streamlining operations to reduce costs and enhance organizational efficiency, utilizing independent decision-making skills and sound judgment to drive positive outcomes.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
1
1
Language
Work History
Director of IT Infrastructure and Operations
City of Aurora
Aurora, IL
04.2024 - Current
- Managing several divisions within the IT Department including: Service Desk, Telephony, Systems, Networking, CAD, RMS, Applications 20+ People
- Providing mentorship for employees within the department, in configuring, troubleshooting and strategizing
- Delegate work amongst the departments while being attentive to strive for top tier work ethics and team building
- Communicating between department heads in the city and Public Safety (911 Dispatch, police, and Fire) in prioritizing their needs
- Monthly Mayoral update meetings to present accomplishments and future goals/projects
- Improved security posture of City by Architecting/Planning/Implementing FortiNac, Fortinet Zero Trust Network Architecture for remote devices, hybrid VPN in some situations
- Working closely with CIO, Deputy CIO, CSSO, PMO Director, to address the needs of city
- Directly involved in hiring process with taking interviews, relaying feedback
- Working with State and Federal entities to ensure proper cyber security (CISA, HS, FBI)
Network Engineer III, Network & Systems Team Lead
City of Aurora
Aurora, IL
03.2021 - 04.2024
- Managed network and Systems team 8+ people
- Assessed aging network infrastructure of city, presented a redesign from a flat layer 2, to a segmented network
- Troubleshot complex network/voice/wireless issues in a multi-vendor environment
- Architected, planned and executed migration of legacy Network hardware from Cisco to Fortinet (10 firewalls, 350 switches, 150 AP’s) *Considerable Cost Savings
- Utilized City’s Dark Fiber in combination with two ISPs and Fortinet to provide North/South SDWAN redundancy as well as inter-site East/West traffic using SD-WAN VPN to service seperate buildings such as Water Treatment Plan, Police Station, Fire departments, etc…
- Upgraded city ring dark Fiber bandwidth from 40 Gig to 100 Gig
- Consolidated all Network logs to Fortianalyzer
- Assisted the systems team in migrating from Cisco UCS to Dell VXRail VMware environment
- Built, Configured Tacacs+ for all network devices ensuring enterprise security
- Built, Configured Kiwi-Cat Tools to backup network configurations and to catch changes
- Built, Configured PRTG to monitor and alert of network and systems device issues to multiple teams
- Consolidated City, Public Safety Wifi to set SSID’s in every building and location, also built, configured and utilized 802.1x to secure wireless access to City Employees
- Acknowledged IT department had communications issues, created separate Teams chat accounts for ease of communications, also created one for outages in specific for transparency to Leadership and team on progress
- Acknowledged IT Department struggled with projects, implemented Microsoft Planner for accountability, transparency and collaboration
- Working with multiple 3rd party vendors for help, guidance and support.
- Created Documentation Hub in One Note for teams to refer to plus common Knowledge Base Items
Senior Network Engineer
Mindsight (Formerly Tympani)
Downers Grove, Illinois
09.2020 - 03.2021
- Managed an enterprise network environments of 75+ Customers using Connectwise ticketing system
- Working with Vendors and ISP’s for numerous issues (ATT, Comcast, Century Link, Zayo, WOW, Verizon)
- Troubleshot complex network/voice/wireless issues in a multi-vendor environment
- Worked on ASA’s, Sonicwalls, Fortigates, SRX’s, Meraki – Design/Patching/Maint
- Worked on a variety of Datacenter switches – Cisco Nexus/Arista
- Worked in collaboration with the Network team, Data Center Team, and Voice teams in different scenarios
Network Engineer II
WOW! Internet, Cable And Phone
Warrenville, IL
02.2017 - 09.2020
- Managed an enterprise network environment of over 400+ devices (Modifying config, upgrades, etc..)
- Worked in a multi-vendor environment Cisco, Meraki, Juniper, Arista, Palo Alto
- Built & Maintained Firewalls ASA/SRX/Palo Alto/Netscreen
- Configured and Maintained a variety of network devices Cisco 4510’s 3850’s, 2960’s, Juniper EX switches
- Maintain Datacenter topology with Cisco Nexus switches using 9k’s, 5k’s, 3k’s using VPC and FabricPath
- Managed wireless enterprise with Meraki AP’s && Cisco Wireless controllers 5508
- Set the standard for exporting J-Flow (Juniper)version 9, S-Flow, and Netflow(Cisco) to appropriate monitors
- Working with team for major network overhaul including but not limited to changing vendors from Cisco/Juniper to Meraki, subnetting and breaking down LAN/WAN/WLAN, standardizing network closets, power, distribution
- Started and helped standardize the naming convention as well as the subnetting of particular networks in the reorganization of routing in the environment
- Designed and configured hardware for call center environments Refreshing legacy networks, configured route policies, help provision circuit turn-ups, etc..
- Standardized mac limit on user access points, fixed layer 2 STP issues between Juniper and Cisco environments
- Worked on infrastructure projects such as in replacing current PBX with In-Contact for Call Centers, AWS direct connect, CMDB’s
- Worked with SolarWinds and PRTG for monitoring, and with Service Now for tickets
- Brought in Solarwinds Kiwi-Cattools for backups of network devices
- Worked with external network team to fix internal routing issues
- Maintained Pulse Secure for VPN clients
- Utilized Junos Space to add, modify, remove firewall rules
- Worked with F5 load balancers
- Configured, troubleshot and maintained AWS tunnels, design for Direct connect
- Maintained Tacacs+ Server
- Maintained NPS (Radius) servers, clients, and upgrading wireless certificates, etc…
- Helped in overall plan for redundancy for critical sites, based upon circuits and technology by bringing ideas to management
- Worked to establish better communication amongst the team, often leading from others to identify and speak their ideas so that they are realized and debated to promote a healthy working environment
SR. Network/Security/Senior Voice Engineer
Redbox
Oakbrook Terrace, Illinois
11.2016 - 04.2017
- Built and Maintained a new Call Manager Cluster using the UCS220 platform as well as a new instance of Unity with integrating CIC Interaction manager for Call Center
- Maintained and Managed cisco WLC 5508, switches: 3750’s 3650’s 6500’s, 4500’s. Routers 2900’s 2800’s 3900’s. Firewalls – Juniper, ASA
- Maintained and Managed F5 Load balancer Virtual Editions and LTM
- Maintained Pulse Secure, Juniper SRX firewalls 650’s, Command line and using Junos Space
- Configured and maintained VPN Tunnels to AWS
- Layer 2 and 3 switching and routing. ST, RSPT, routing EIGRP, BGP, OSPF
- Utilized Arista Switches in the Data centers as well as Cisco Nexus 3k, and 5ks
SR. Network/Security/Voice Network Engineer
DULY (Formerly DMG or Dupage Medical Group)
Downers Grove, Illinois
09.2012 - 11.2016
- Managed a enterprise network consisting of 300+ infrastructure devices
- Build and maintain IPSEC and SSL VPN’s, including anyconnect, clientless and site to site tunnels
- Configured, implemented, managed, and troubleshot Cisco/Juniper routers, switches, firewalls, access points
- Networking Products currently supported include Cisco 2950, 3950, 3560. 2960, and 4700 series switches, Cisco 1200, 3500 series wireless access points, Cisco 2800, 2900, 3800, 3900, 4k series routers, Cisco 5500 series firewalls, Cisco Call Manager, Cisco Unified Communications Manager Server, Array Networks Load Balancer, Barracuda Load Balancers, F5 Load Balancers and Polycom Video Conferencing assets, Ironport Proxy, Juniper EX4300, 4600 switches and SRX Firewalls, Dell Sonicwall, and Netscaler Load balancers
- Active Directory, DHCP, IIS, DNS, Radius, SharePoint, supported in Server 2003 and Server 2008, 2010
- Set standard for designing IT network closets. MDF and IDF’s
- Configured and maintained redundant Cisco Wireless 5508 controllers with over 450 Access points
- Configured, implemented, managed, and troubleshot ESXI VMware/Vcenter server/client configs
- Team lead in an acquisition to reduce the network size from a /8 to /24, reconfigured 36 Routers/Switches/Firewalls
- Worked with HP hardware and software mainly from using cisco UCS 210 and 220’s in virtual environment
- Maintained and configured Nexus 5k and 7k Models
- Maintained an Active Active Data centers using Netscaler Load balancer
- Added acls and rules to switches and firewalls
- Set standard for acquisitions and new buildings from a network prospective
- Experience with 3750, 3850 dist switches
- Maintained carrier redundancy with Metro E (Comcast) and Gigabit Ethernet (AT&T)
- Worked with Carriers in installing circuits in acquisitions and new builds
- Worked with vendors such as Terrance Electric for electrical and low voltage needs
- Worked on the security team in locking down sites with vlan ACLS, and rulesets on the firewall and dist switches that provided L3 to sites
- Presented ideas to team and management
Education
Bachelor of Science - Computer Science, Networking, Cybersecurity
Westwood College of Technology
Lombard IL 08.2005 - 05.2008
Skills
- Willing to accept and be accountable for Complex projects and initiatives
Relationship building
Strategic planning
Verbal and written communication
Crisis management
Coaching and mentoring
Stakeholder engagement
Industry knowledge
Accomplishments
- Migrated VPN from Checkpoint VPN to Netmotion with utilizing 802.1x security
- Collaborated with multiple divisions within IT, Public Safety (911 Dispatch, fire Chief, Police Commanders) in the migration of 7 firewalls to two.
- Increased City Dark Fiber bandwidth from 40GB to 100GB
- Migrated Entire City (Zoo, Golf Course, Park, Museum, Fire, Police, dispatch, etc) from Cisco network technologies to Fortinet. (Firewalls, switches, Wireless Access Points. 450+ devices)
- Consolidated multiple Wireless Network SSID's to be the same across the city, for ease of access and secure authentication
- Created tools to help subordinates and co-workers communicate and plan projects more efficiently
- Built Industry standard tools to help backup critical devices, secure logon to devices, and appropriately log to ease troubleshooting and keep downtime minimal
- Implemented 802.1x to all wireless networks providing Enterprise security
- Designed, Architected, and implemented Zero Trust Network as VPN solution
- Supervised/Mentored team of 20+ staff members.
Certification
CCNA & CCNP Route Switch
Timeline
Director of IT Infrastructure and Operations
City of Aurora
04.2024 - Current
Network Engineer III, Network & Systems Team Lead
City of Aurora
03.2021 - 04.2024
Senior Network Engineer
Mindsight (Formerly Tympani)
09.2020 - 03.2021
Network Engineer II
WOW! Internet, Cable And Phone
02.2017 - 09.2020
SR. Network/Security/Senior Voice Engineer
Redbox
11.2016 - 04.2017
SR. Network/Security/Voice Network Engineer
DULY (Formerly DMG or Dupage Medical Group)
09.2012 - 11.2016
Bachelor of Science - Computer Science, Networking, Cybersecurity
Westwood College of Technology
08.2005 - 05.2008
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