KEITH VAN
Monica’s Cafe
Chicago,IL
1
Certification
19
years of professional experience
Dynamic and personable hospitality professional with over 20 years of experience delivering exceptional customer service in fast-paced environments. Skilled in anticipating guest needs, handling high-volume service, and maintaining a calm, professional demeanor under pressure. Recognized for outstanding service, adaptability, and strong communication skills. Committed to creating positive guest experiences and building lasting customer relationships.
Work History
Flight Attendant
26 Years 6 Months- Delivered high-level customer service to hundreds of passengers per flight in a fast-paced environment
- Managed food and beverage service efficiently while ensuring safety and comfort of all guests
- Resolved customer concerns quickly and professionally, maintaining a positive experience
- Recognized with United 100 Award and multiple customer service awards
- Demonstrated strong multitasking, teamwork, and time management skills
Server
16 Years- Provided attentive table service in a busy restaurant environment
- Took food and beverage orders, ensuring accuracy and guest satisfaction
- Built rapport with regular customers and maintained a welcoming atmosphere
- Handled multiple tables while maintaining efficiency and service quality
Server
1 Year- Delivered engaging and friendly service in a high-volume, themed dining environment
- Assisted guests with menu selections and ensured a positive dining experience
Education
- Visual Arts
- Business/Arts
Skills
Customer Service & Guest Experience
Food & Beverage Service
Multitasking in Fast-Paced Environments
Conflict Resolution
Team Collaboration
Time Management
Communication & Public Interaction
Certification
CPR & First Aid Certified
Additional Information
- Award-winning customer service professional
- Active in community support groups
- Known for remaining calm and professional in high-stress situations
Timeline
Flight Attendant
United Airlines
01.2000 - 2025Read More
Server
Monica’s Cafe
01.1999 - 01.2015Read More
Server
Rainforest Cafe
01.1996 - 01.1997Read More
Bolingbrook High School
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Joliet Junior College
from Business/Arts
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Ray Vogue College
from Visual Arts
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