Server
KEITH VAN
Monica’s Cafe
Chicago,IL
1
Certification
19
years of professional experience
Dynamic and personable hospitality professional with over 20 years of experience delivering exceptional customer service in fast-paced environments. Skilled in anticipating guest needs, handling high-volume service, and maintaining a calm, professional demeanor under pressure. Recognized for outstanding service, adaptability, and strong communication skills. Committed to creating positive guest experiences and building lasting customer relationships.
Work History
Flight Attendant
26 Years 10 Months- Delivered high-level customer service to hundreds of passengers per flight in a fast-paced environment
- Managed food and beverage service efficiently while ensuring safety and comfort of all guests
- Resolved customer concerns quickly and professionally, maintaining a positive experience
- Recognized with United 100 Award and multiple customer service awards
- Demonstrated strong multitasking, teamwork, and time management skills
Server
16 Years- Provided attentive table service in a busy restaurant environment
- Took food and beverage orders, ensuring accuracy and guest satisfaction
- Built rapport with regular customers and maintained a welcoming atmosphere
- Handled multiple tables while maintaining efficiency and service quality
Server
1 Year- Delivered engaging and friendly service in a high-volume, themed dining environment
- Assisted guests with menu selections and ensured a positive dining experience
Education
- Visual Arts
- Business/Arts
Skills
Customer Service & Guest Experience
Food & Beverage Service
Multitasking in Fast-Paced Environments
Conflict Resolution
Team Collaboration
Time Management
Communication & Public Interaction
Certification
CPR & First Aid Certified
Additional Information
- Award-winning customer service professional
- Active in community support groups
- Known for remaining calm and professional in high-stress situations
Timeline
Flight Attendant
United Airlines
01.2000 - 2025Read More
Server
Monica’s Cafe
01.1999 - 01.2015Read More
Server
Rainforest Cafe
01.1996 - 01.1997Read More
Bolingbrook High School
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Joliet Junior College
from Business/Arts
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Ray Vogue College
from Visual Arts
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