Keith Murawski
LOCKPORT
Summary
Results-driven Solutions Specialist with a proven track record in account management and customer satisfaction. Expertise in problem-solving and service documentation, leading to enhanced productivity and revenue growth.
Overview
24
24
years of professional experience
Work History
Solutions Specialist
Old Dominion Freight Line, Inc.
Chicago
04.2008 - 06.2024
- Provided solutions to customer inquiries and issues regarding freight services.
- Managed customer accounts and ensured accurate service documentation.
- Mitigated obstacles efficiently to improve overall customer satisfaction ratings.
- Increased productivity and sales revenue through change methodology.
Sales Associate
Daylight Transport, LLC
Cypress
06.2004 - 04.2008
- Collaborated with team members to ensure smooth daily operations.
- Handled customer inquiries and resolved issues promptly and professionally.
- Greeted customers and provided exceptional customer service.
- Built and maintained relationships with peers and upper management to drive team success.
Sales Associate
Bullet Freight Systems
Anaheim
05.2000 - 06.2004
- Handled customer inquiries and resolved issues promptly and professionally.
- Provided accurate information about products, prices and services.
- Demonstrated product features and benefits for customers' needs.
Education
High School Diploma -
H.L. Richards
Oak Lawn, IL01-1974
Skills
- Solutions development
- Service documentation
- Account management
- Sales strategy formulation
- Client retention techniques
Timeline
Solutions Specialist
Old Dominion Freight Line, Inc.
04.2008 - 06.2024
Sales Associate
Daylight Transport, LLC
06.2004 - 04.2008
Sales Associate
Bullet Freight Systems
05.2000 - 06.2004
High School Diploma -
H.L. Richards
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