Keith Byrd
Chicago
Summary
Dynamic Catering Captain with proven expertise at Boka Restaurant Group, excelling in event coordination and staff training. Adept at menu development and maintaining high catering standards, I leverage strong leadership and effective communication skills to enhance customer satisfaction and team productivity. Committed to achieving operational excellence in fast-paced environments.
Enthusiastic professional with several years of success delivering quality dining experiences. Strong leader highly skilled at managing staff and resolving issues related to inventory, kitchen slow-downs and customer satisfaction. Commended for boosting revenue several%.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Catering Captain
Boka restaurant group
Chicago
09.2018 - Current
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Worked effectively in team environments to make the workplace more productive.
- Prepared workstations with ingredients and tools to increase efficiency.
- Sourced suppliers for ingredients used in meal preparations according to cost effectiveness guidelines.
- Delegated work to staff, setting priorities and goals.
- Oversaw the design and update of catering menus and promotional materials, ensuring they reflect current offerings and trends.
- Developed and implemented catering service standards to ensure customer satisfaction.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Coordinated with clients to understand event requirements and preferences, ensuring high levels of satisfaction.
- Provided training to new catering staff on food safety, presentation techniques and customer service skills.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Coordinated with chefs and other kitchen staff to ensure timely preparation of meals for events.
- Worked with chefs to prepare custom menus, special meals, and featured beverages.
Lead/ Manager
National Tire Warehouse
Chicago
04.2017 - 03.2019
- Maintain Inventory
- Measure performance
- Monitor shipments
- Assists and leads assigned duties associated with warehouse operations
- Responsible for managing the process of receiving, stocking, and quality control of all merchandise
- Performs other duties as assigned
Shipping/ Receiving Lead
Nike
Chicago
07.2013 - 02.2017
- Perform all shipping tasks required to create satisfied customers, internal and external
- Receive, inspect, inventory, document, and store shipments
- Oversee data system for storage and tracking of goods and shipments
- Communicate with suppliers, receivers, drivers, and staff for smooth shipment
- Stage loading and unloading areas with appropriate equipment, materials, and space
Education
Some College (No Degree) - Business Administration And Management
Kishwaukee College
Malta, IL08-2016
Malcolm X College
05.2013
High School Diploma -
Al Raby High School
06.2011
Skills
- Warehouse Experience
- Order Picking
- Forklift
- Pallet Jack
- RF Scanner
- Order Picker
- Materials Handling
- Shipping & Receiving
- Microsoft Word
- Logistics
- Reach Truck
- Inventory Control
- Load & Unload
- Manufacturing
- Packaging
- Warehouse management
- Event coordination
- Staff training
- Customer service
- Catering standards
- Team leadership
- Problem solving
- Effective communication
- Food safety
- Time management
- Workstation preparation
- Food presentation
- Table setting
- Staff management
- Menu development
- Menu planning
- Staff leadership
- Schedule control
- Staff supervision
Certification
Forklift license, 04/2019, Certified to drive sit down forklift and cherry picker
Timeline
Catering Captain
Boka restaurant group
09.2018 - Current
Lead/ Manager
National Tire Warehouse
04.2017 - 03.2019
Shipping/ Receiving Lead
Nike
07.2013 - 02.2017
Some College (No Degree) - Business Administration And Management
Kishwaukee College
Malcolm X College
High School Diploma -
Al Raby High School