KEISHA SAFFOLD
Chicago
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
12
12
years of professional experience
Work History
Patient Access Specialist
Northwestern Medicine
01.2022 - Current
- Answer all incoming phone calls with a professional and pleasant demeanor.
- Schedule and reschedule patient appointments.
- Register new patients and update patient information in our EPIC system.
- Work with clinical department to help solve any scheduling conflicts.
- Knowledgeable about doctors, services, locations, etc. to be able to answer patient questions.
- Providing excellent customer service by promptly answering patient inquiries.
- Collected and validated patient demographics and insurance information.
Rep, CS Banking Ops
Northern Trust
Chicago, IL
09.2021 - 11.2021
- Answered high volume calls every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Communicated with clients regarding account services, statements, and balances.
- Offered troubleshooting advice to assist customers with technical issues and navigate smooth process.
Help Desk Analyst
BMO Harris Bank
04.2018 - 09.2019
- Provide response to customer questions received via telephone calls, callbacks, emails, and help desk requests
- Assist customers in trouble shooting and resolving issues during ongoing use of products and services.
- Solve problems with a high level of accuracy and with a focus on providing exceptional customer service
- Escalate issues that are beyond the level of expertise through the appropriate channels and maintain up-to-date knowledge and understanding of TPS products, services, processes and relevant legal, regulatory and technology requirements.
Senior Service Rep
BMO Harris Bank
06.2017 - 04.2018
- Responsible for scheduling and completing daily audits to keep the bank in compliance with regulations
- Team lead on creating a consistent sales process for deepening client relationships within the center
- Customer experience advocate, responsible for training and coaching team members on creating a great customer experience
- Responsible for assisting the bank manager in interviewing future Service Representatives.
Service Rep
BMO HARRIS BANK
09.2015 - 06.2017
- Executed customer transactions, including deposits, withdrawals, money orders and checks
- Advised clients on mortgage, educational and personal loans
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
- Maintained friendly and professional customer interactions.
Shift Leader
POTBELLY
03.2012 - 09.2015
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes
- Led and directed team members on effective methods, operations and procedures
- Maintained a safe working and guest environment to reduce the risk of injury and accidents
- Operated a cash register for cash, check and credit card transactions with 100% accuracy
- Priced merchandize, stocked shelves and took inventory of supplies.
- Cleaned and organized the store, including the checkout desk and displays.
Sales Associate
H&M
01.2014 - 06.2015
- Operated a cash register for cash, check and credit card transactions with 100% accuracy
- Stocked and replenished merchandize according to store merchandizing layouts
- Priced merchandize, stocked shelves and took inventory of supplies
- Cleaned and organized the store, including the checkout desk and displays
- Alerted customers to upcoming sales events and promotions.
Education
High School Diploma -
South Shore High School
School Of Entrepreneurship Harold Washington College
Skills
- Leadership
- Customer Service
- Problem-solving
- Technical Support
- Verbal and written communication
- Critical Thinking
- Organization & Time Management
Timeline
Patient Access Specialist
Northwestern Medicine
01.2022 - Current
Rep, CS Banking Ops
Northern Trust
09.2021 - 11.2021
Help Desk Analyst
BMO Harris Bank
04.2018 - 09.2019
Senior Service Rep
BMO Harris Bank
06.2017 - 04.2018
Service Rep
BMO HARRIS BANK
09.2015 - 06.2017
Sales Associate
H&M
01.2014 - 06.2015
Shift Leader
POTBELLY
03.2012 - 09.2015
High School Diploma -
South Shore High School
Harold Washington College
Similar Profiles
Jose Sanchez-GarciaJose Sanchez-Garcia
Certified Medical Assistant at Northwestern MedicineCertified Medical Assistant at Northwestern Medicine
Hannah BrickerHannah Bricker
Clinical Nurse at Northwestern MedicineClinical Nurse at Northwestern Medicine
Roberta DobynesRoberta Dobynes
Pharmacy Technician III – Hazardous Compounding at Northwestern MedicinePharmacy Technician III – Hazardous Compounding at Northwestern Medicine
Marcia D. HowlettMarcia D. Howlett
Program Coordinator/Office Manager at Northwestern MedicineProgram Coordinator/Office Manager at Northwestern Medicine
Jacob StillmanJacob Stillman
Customer Growth Consultant at ToastCustomer Growth Consultant at Toast