Keisha Nevels
Chicago
Summary
Dynamic manager with a proven track record at Smart Choice Mobile, excelling in team leadership and customer service. Enhanced customer satisfaction through effective problem-solving and communication, while consistently achieving sales goals. Skilled in staff training and inventory management, fostering a productive and organized work environment.
Knowledgeable with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager
Smart Choice Mobile/ T-mobile
11.2017 - 04.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Wireless Sales Associate
Wireless123 Inc
02.2010 - 11.2017
- Handled customer returns and exchanges professionally, ensuring a positive outcome for both the customer and the business.
- Achieved consistent monthly sales goals with effective upselling of accessories, warranties, and additional services.
- Maintained a clean and organized sales floor for an inviting shopping environment, resulting in higher foot traffic and sales.
- Increased customer satisfaction by providing personalized product recommendations and comprehensive information on wireless plans and devices.
Education
GED -
Olive Harvey College
10001 S Woodlawn Ave05-2025
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
Certification
- CNA - Certified Nurse Assistant
- PT - Phlebotomy Technician
Timeline
Manager
Smart Choice Mobile/ T-mobile
11.2017 - 04.2025
Wireless Sales Associate
Wireless123 Inc
02.2010 - 11.2017
GED -
Olive Harvey College
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