Keinessa Brown
Chicago
Summary
To secure a data entry remote position within the company where I can apply my 5 years of experience in data entry and administrative tasks to contribute to efficient data management processes while seeking opportunities for professional growth.
Overview
14
14
years of professional experience
Work History
Onboarding Specialist
Johnson Service Group Inc.
04.2024 - 11.2025
- Streamlined onboarding processes to enhance employee integration and retention.
- Conducted training sessions on company policies and procedures for new hires.
- Collaborated with HR to ensure compliance with onboarding regulations and standards.
- Developed onboarding materials, including manuals and guides, to support new employees.
Data Entry (Remote)
ComEd
05.2021 - 12.2023
- Input, update, and maintain data in company databases and systems
- Perform data quality checks and resolve discrepancies
- Organize and maintain electronic and physical filing systems
- Follow data entry procedures and guidelines to ensure data integrity
- Collaborate with team members to prioritize tasks and meet deadlines
- Maintain confidentiality and security of sensitive information
- Processing An Average Of 55 Entries A Day
- Adapt to changes in workload and priorities as needed.
- Prepared summaries of daily work completed for review by supervisors.
Customer Service Representative/Team Lead
AT&T
10.2017 - 04.2021
- Handle incoming calls from AT&T customers regarding billing inquiries, technical support, account changes, and general assistance
- Provide accurate and timely information to customers, addressing their questions and concerns with professionalism and courtesy
- Troubleshoot and resolve customer issues efficiently, escalating complex problems to appropriate departments as needed
- Process customer transactions, including bill payments, account activations, and service upgrades/downgrades, following established procedures
- Educate customers about AT&T products and services, promoting additional offerings to meet their needs
- Maintain detailed records of customer interactions and transactions in the company's CRM system
- Meet or exceed performance goals for call quality, customer satisfaction, and productivity.
Starbucks Shift Supervisor
Hmshost
04.2013 - 10.2016
- Supervise and lead a team of baristas, providing guidance, support, and coaching as needed
- Coordinate and delegate tasks to ensure efficient and smooth operation of the store during your shift
- Train new team members on Starbucks policies, procedures, and standards of service
- Monitor and maintain quality standards for beverage preparation, food safety, and cleanliness
- Assist with inventory management, including ordering, receiving, and stocking supplies
- Handle customer inquiries, complaints, and issues, resolving them promptly and professionally
- Manage cash handling procedures, including opening and closing registers and preparing bank deposits
- Follow Starbucks operational policies and procedures, maintaining compliance with company standards and regulations
- Collaborate with store management to implement promotional activities, marketing initiatives, and product launches.
Fresh Produce Associate
Walmart
04.2012 - 03.2014
- Receive, inspect, and unload deliveries of fresh produce, ensuring quality and freshness standards are met
- Stock shelves and displays with a variety of fruits and vegetables, following merchandising guidelines and rotation procedures
- Maintain cleanliness and organization in the produce department, including cleaning and sanitizing work areas, equipment, and display cases
- Assist customers with locating products, answering questions, and providing information about produce items
- Monitor and manage inventory levels, replenishing stock as needed to meet customer demand
- Follow safety procedures and guidelines to prevent accidents and ensure a safe working environment
- Collaborate with team members and department managers to achieve department goals and objectives.
Education
Orr Academy High School
Chicago, IL01.2010
Skills
- Computer & Technical Literacy (10 years)
- Communications Skills (listening, verbal, written)
- Leadership Development (9 years)
- Problem-solving (10 years)
- Customer service
- Microsoft Office
- Data Entry
- Microsoft Excel
- CRM software
- HIPAA
- Databases
- Network support
- Technical support
- Microsoft Outlook
- Research
- 10 key typing
Personal Information
Authorized To Work: Authorized to work in the US for any employer
Timeline
Onboarding Specialist
Johnson Service Group Inc.
04.2024 - 11.2025
Data Entry (Remote)
ComEd
05.2021 - 12.2023
Customer Service Representative/Team Lead
AT&T
10.2017 - 04.2021
Starbucks Shift Supervisor
Hmshost
04.2013 - 10.2016
Fresh Produce Associate
Walmart
04.2012 - 03.2014
Orr Academy High School