Summary
Overview
Work History
Education
Skills
Timeline
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Keia Sutton

Chicago

Summary

Diligent Employee Experience Project Manager with background in managing complex projects across various industries. Known for successfully leading cross-functional teams to deliver projects on time and within scope. Demonstrated ability to manage project lifecycles and implement process improvements. I am proficient in Talent Development and business expansion. I am highly dedicated to leveraging my experience and growing with your team.

Overview

8
8
years of professional experience

Work History

Project Manager- Employee Experience

J.P. Morgan Chase & Co
08.2024 - Current
  • I currently develop and lead employee engagement initiative to enhance workplace culture and employee satisfaction
  • Utilize data analytics to assess the effectiveness of engagement programs, providing insights and recommendations for continuous improvement
  • Design and deliver training sessions and workshops to educate employees and managers on best practices as it pertains to their specific roles
  • Collaborate with HR and Executive Directors to promote engagement strategies and gather feedback for program enhancement
  • Manage cross-functional projects, ensuring timely delivery and resource optimization while adhering to budgets.

Workforce Management Internal Analyst

J.P. Morgan Chase & Co
11.2022 - 08.2024
  • Acted as a liaison for our Wealth Management executives and site leaders at all Illinois offices to identify and prioritize key data and analytic solutions that will bridge the gap between professional productivity and client experience for over 950 employees
  • I was responsible for leading processes and projects that support the alignment of business resources to ensure key performance standards are met while ensuring the highest level of service to our clients
  • This required me to be proficient with data, running reports, analyzing trends and conducting internal audits
  • Consult with senior business leaders to identify and prioritize key data and analytic solutions that will drive significant business value for their organization
  • Implement training that improves employee efficiency and client experience.

Senior Investment Specialist

J.P. Morgan Chase & Co
10.2021 - 11.2022
  • Examine and assess economic and market trends, earnings prospects, financial statements and various other indicators and factors to determine suitable investment strategies
  • Monitor closely and keep a track of market trends, opportunities, risks and new investment product
  • Compile advisory reports and make informed recommendations on new investment opportunities and funds that could enhance or diversify portfolios
  • Develop complex financial models and analyses legal documents.

CONSUMER BANKER

FIRST MIDWEST BANK
02.2020 - 10.2021
  • Responsible for assessing clients financial needs and provide them with options to achieve and maintain financial success
  • From day to day checking accounts to high interest CD's for some clients to mortgages, HELOC, and several lending options
  • I also was a manager on duty in the role and assisted in the supervision of entry level professionals
  • Created connections and developed rapport with customers to provide personalized service
  • Communicated and implemented new ideas and strategies to improve sales, marketing, and staff development.

TELLER SUPERVISOR

BANK FINANCIAL
05.2018 - 02.2020
  • Accurately and efficiently lead staff in the process of routine transactions for both bank customers and non-customers such as cashing items, withdrawals, deposits, payment, etc
  • Performed internal audits and other security based task
  • Review performance and conduct and coach to individual needs for results that align best with business needs.

TELLER

WELLS FARGO
11.2016 - 03.2018
  • Act as a first line of contact for many of the companies clientele and created an efficient, personable, and accurate experience for each client
  • Maintains customer confidence and protects bank operations
  • Cash handling in large sums.

Education

COMPLETED COURSEWORK TOWARDS (B.A.) COMMUNICATION -

SOUTHERN ILLINOIS UNIVERSITY Edwardsville

Skills

  • Leadership
  • Business Process Improvement/Analytics
  • Microsoft Office proficiency
  • Project Management
  • Communication
  • Stakeholder collaboration
  • Training and Development
  • Change Initiatives
  • Business Development

Timeline

Project Manager- Employee Experience

J.P. Morgan Chase & Co
08.2024 - Current

Workforce Management Internal Analyst

J.P. Morgan Chase & Co
11.2022 - 08.2024

Senior Investment Specialist

J.P. Morgan Chase & Co
10.2021 - 11.2022

CONSUMER BANKER

FIRST MIDWEST BANK
02.2020 - 10.2021

TELLER SUPERVISOR

BANK FINANCIAL
05.2018 - 02.2020

TELLER

WELLS FARGO
11.2016 - 03.2018

COMPLETED COURSEWORK TOWARDS (B.A.) COMMUNICATION -

SOUTHERN ILLINOIS UNIVERSITY Edwardsville

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Keia Sutton