Keeyana Johnson
Calumet City
Summary
- Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
- Highly skilled in fast and accurate data entry, showcasing significant experience in managing large volumes of information. Possess strong organizational skills and ability to prioritize tasks effectively, ensuring timely project completion. Demonstrated capability in improving data processing workflows, leading to increased efficiency in previous roles.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Quality Assurance Manager / Office Administrator
VIVIA Health Clinic
Chicago
04.2024 - Current
- Business quality assurance manager
- Medical records
- Referrals
- Working hand and hand with HR
- Working with new hires
- Working with other mangers in finding more effective ways to become better as a company
- Scheduling
- Working with psychiatrist and therapist to create care plans .
- Icd-10 codes
- Experience with Medicare,Medicaid,bcbs,etc
- Verifying eligibility of insurance
- Liaison between hospitals
- Developed and implemented quality assurance policies and procedures.
- Conducted internal audits of processes, products, and systems to ensure compliance with quality standards.
- Discovering customer complaints and rectifying service issues.
Remittance Processing Specialist
JPMorgan Chase & Co
Chicago
07.2018 - 11.2024
- Process payments for Credit Cards and Health Care
- Processed and filed Visa paperwork
- Training others on new systems
Assistant/Receptionist
Ronald Murdock & Associates
Chicago
01.2020 - 06.2024
- Schedule Appointments
- Answer phone calls
- Make copies of documents
- Process payments
Home Care Aide
Addus
Chicago
08.2017 - 12.2018
Cashier/Customer Service
Walmart Store
Whiting
06.2015 - 07.2017
Education
Some college -
Northern Illinois University
DeKalb, IL06.2016
High School Diploma -
Mother McCauley liberal arts
Chicago, IL05.2014
Skills
- Strong customer service skills
- Computer skills
- Opex
- Data entry
- Public speaking
- Typing 50 words per min
- Front desk experience
- Phone etiquette
- Call Center experience
- Filing
- Medical receptionist experience
- Behavioral health hospital experience
- Home care experience
- Microsoft (Excel,Outlook,PowerPoint,word)
- Financial concepts
- Patient Services
- Transportation management systems
- Time management
- Medical terminology
- Communication skills
- Supervising experience
- Medical records
- Accounts payable
- Patient care
- Accounts receivable
- Sales
- HIPAA
- Analysis skills
- Employee training
Certification
Driver's License
Personal Information
Willing To Relocate: Anywhere
Timeline
Quality Assurance Manager / Office Administrator
VIVIA Health Clinic
04.2024 - Current
Assistant/Receptionist
Ronald Murdock & Associates
01.2020 - 06.2024
Remittance Processing Specialist
JPMorgan Chase & Co
07.2018 - 11.2024
Home Care Aide
Addus
08.2017 - 12.2018
Cashier/Customer Service
Walmart Store
06.2015 - 07.2017
Some college -
Northern Illinois University
High School Diploma -
Mother McCauley liberal arts