Keenan Peterson
Lagrange
Summary
Productive and efficient individual with a background in higher management positions, business administration, sports related content, sales, and community based programs. Capable of producing a positive reputation by taking on personal responsibility to achieve and exceed goals within the company. Able to provide a leadership style that encourages effective communication, incorporation of transferable soft skills, and a strong work ethic to all individuals.
Overview
13
13
years of professional experience
Work History
Linehaul Support Rep
Fedex Ground
11.2023 - Current
- Maintained high levels of customer satisfaction with proactive follow-ups and clear communication.
- Trained new support representatives, ensuring a consistent level of service quality across the team.
- Conducted regular reviews of support tickets to identify patterns and opportunities for optimization.
- Managed escalated customer complaints, working closely with management to achieve satisfactory resolutions.
- Actively participated in team meetings, sharing insights on best practices and potential improvements.
- Participated in regular product training sessions to stay current on updates and enhancements.
- Enhanced customer satisfaction by resolving technical issues and providing timely solutions.
- Streamlined support processes for increased efficiency and improved response times.
- Provided after-hours support as needed to accommodate customers in various time zones.
- Contributed to building a positive work environment by maintaining strong relationships with coworkers.
- Coached employees through day-to-day work and complex problems.
- Developed and maintained relationships with customers to enhance customer satisfaction.
Tax Preparer
Organic Visions Business Consulting
11.2021 - Current
- Ability to calculate funds for federal and state income tax purposes
- Ability to pay attention to detail while creating tax forms specific to the individual's needs
- Adequately set budgets and give financial consulting
- Ability to provide financial advising within skill set.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
Package Handler
FedEx Ground
05.2023 - 11.2023
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed, and loaded packages into correct trucks.
- Followed verbal and written instructions to properly move and ship products.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Stored and secured packages in designated areas to prevent damage and theft.
- Communicated regularly with supervisors to provide information on delays and issues with shipments.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Helped train new employees in safe practices and warehouse procedures.
Valet Driver
Parking Management Services
10.2022 - 02.2023
- Ability to communicate efficiently with customers during the pinnacle of the day
- Ability to adapt to hectic work climates throughout the day
- Superb driving skills and customer friendly
- Able to create inventory sheets through excel
- Able to organize and plan work schedules.
- Parked and retrieved cars carefully to prevent damage and avoid delays.
- Welcomed arriving guests and explained car retrieval procedures.
- Recorded make, model and exact location of each parked vehicle for easy retrieval.
- Established positive guest relationships through consistent delivery of excellent customer service.
- Helped guests unload and load luggage.
Assistant Director & Recreation Leader
City Of College Park
04.2016 - 04.2019
- Engaged in educational development of youth ages 5-13 by providing enrichment opportunities
- In addition to personal development, I was able to provide interactive and team-based activities within a variety of subject matters
- Due to a positive and productive work ethic, I was granted the opportunity to be promoted to mentor new Adjunct
- Professors to answer questions and assist them in making the transition to college.
- Created and updated records and files to maintain document compliance.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Trained and mentored new employees on industry practices and business operations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Paraprofessional & Case Manager
Helping Hands
05.2017 - 10.2018
- Provided behavioral health services to children, teenagers, and adults by assessing their behavior during certain situations
- Able to adequately assess the individual and provide support along with coping strategies and/or techniques in order to correct inappropriate or negative behaviors
- Able to provide and assist individuals with future career opportunities for post-secondary education and/or job careers.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Evaluated treatment plans against individual goals and healthcare standards.
Sales Associate
Walmart
11.2011 - 12.2014
- Provided customer service and support in a high volume, fast-paced retail store
- Inspired customers to buy, celebrated purchases, and created a lasting positive impression
- Maintained selling floor presentations, and restocked them as needed
- Regular, dependable attendance, and punctuality.
Education
Bachelor of Science - Business Administration
Lincoln Memorial University
Harrogate, TN05.2015
Skills
- Servant leadership
- Management
- Memorable customer service
- Professional etiquette
- Proficient in
- Microsoft Excel, PowerPoint, Word
- Corrective Action Planning
- Bookkeeping
Contact
Lagrange, IL 60525
Skills
- Schedule CoordinationCommunity Outreach
- Team Player
- Administrative Skills
Education
Harrogate, TN
Timeline
Linehaul Support Rep
Fedex Ground
11.2023 - Current
Package Handler
FedEx Ground
05.2023 - 11.2023
Valet Driver
Parking Management Services
10.2022 - 02.2023
Tax Preparer
Organic Visions Business Consulting
11.2021 - Current
Paraprofessional & Case Manager
Helping Hands
05.2017 - 10.2018
Assistant Director & Recreation Leader
City Of College Park
04.2016 - 04.2019
Sales Associate
Walmart
11.2011 - 12.2014
Bachelor of Science - Business Administration
Lincoln Memorial University
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